Senior Operations Analyst - Sales

Senior Operations Analyst - SalesLocation: Hyderabad, IndiaEmployment Type: Full-Time; SalariedCompensation: Base Salary, Bonus, Benefits

Job Description 

About Us:

At Innovapptive, we are bringing the industrial front-line worker, back-office and assets together. Our platform is the only patented and “Code-Free” connected worker platform for SAP and IBM Maximo and is disrupting and digitizing archaic, tedious, & labor intensive paper-based processes for maintenance, operations, & supply chain. The industrial front-line workers are empowered with a suite of highly reconfigurable mobile apps, while the back-office has real-time visibility into the front-line workforce with better planning, scheduling, adoption monitoring and actionable insights. Some of the world’s largest brands such as Newmont Mining, Dominion Nuclear, Hess, Shell, UNICEF, ConocoPhillips, Reckitt Benckiser are digitally transforming their back-office and front-line industrial worker experiences. We are saving companies millions of dollars by improving their asset uptime, productivity, safety, and talent challenges, while delivering jobs better, faster, cheaper and safer. 

We are backed by Tiger Global Management, a Global Marquee Fund with over $30 Billion of Assets Under Management (AUM). Tiger Global Management has a reputation of investing and building some of the world's "Unicorn"​ brands such as Spotify, Netflix, Facebook, LinkedIn, Amazon, Peloton, Harry's, Ola, Flipkart, Freshworks and many more!

Recently we have announced our Series B funding led by Vista Equity Partners, a leading global technology investor, with participation from Tiger Global Management, our existing Series A investor. Vista invests in mission-critical software businesses that have a clear purpose and a demonstrated track record of success, such as Innovapptive.

Our mission is made possible by Innovapptive’s most important asset: our people. We come together through collaboration and ambition in a team-driven culture. Through the success of our product, we have seen monumental growth in our workforce, and we constantly look for exceptional talent to join us. At Innovapptive, you are challenged with dynamic tasks that drive your professional development and career growth. Join us on our journey to deliver an innovative connected worker experience and to empower 350 Million Industrial Front-Line Workers around the world with the ability to truly harness the power of connected worker experience by improving the working life of a front-line worker and the back-office employee. 

The Role

As a Sales Operations Analyst at Innovapptive, you will play a pivotal role in optimizing our go-to-market (GTM) strategy by leveraging data to enhance sales efficiency and drive business performance. You will be responsible for managing Salesforce operations, creating insightful reports and dashboards, and providing actionable insights to senior leadership. This is a high-impact role that requires both technical and analytical expertise, along with a proactive attitude towards problem-solving and continuous improvement.

How You Will Make an Impact:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serve as the primary point of contact for Sales operations, systems, and processes within the GTM organization.
• Create, maintain, and enhance Salesforce reports and dashboards to track key performance indicators (KPIs) and provide insights to the executive team and sales leadership.
• Analyze sales data and trends to identify performance gaps, root causes of variances, and areas for improvement. Provide actionable, data-driven recommendations to leadership.
• Work closely with Sales and GTM leadership to align operational efforts with strategic goals and company objectives.
• Maintain and optimize sales tools and systems such as Salesforce, Gong, and ZoomInfo, ensuring they support effective decision-making and operational efficiency.
• Lead cross-functional initiatives to streamline workflows and improve transitions between teams, enhancing overall sales process efficiency.
• Prepare and present regular performance reports (weekly, monthly, and ad-hoc) to stakeholders, highlighting key insights, trends, and recommendations.
• Support the implementation and enforcement of sales policies, procedures, and operational best practices.
• Manage internal audits, projects, and process improvements to ensure consistency and excellence in Sales operations.

What You Bring to the Team:

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
• 5+ years of experience in Sales Operations, ideally within a high-growth, fast-paced environment (start-up experience preferred).
• Expert-level proficiency in Salesforce Administration, with proven experience in creating and managing reports, dashboards, and data management.
• Strong technical skills in supporting and optimizing Salesforce from both a system and functional perspective. Salesforce certification is a plus.
• Familiarity with additional GTM tools like Gong, ZoomInfo, Hubspot, Outreach and others will be a plus
• Demonstrated experience in sales analytics, identifying trends, and providing business insights based on data.
• Proven ability to create commercial proposals and support pricing discussions with internal stakeholders.
• Strong analytical and critical thinking skills, with the ability to handle large datasets and complex sales metrics.
• Exceptional communication and interpersonal skills, with experience collaborating across teams and management levels.
• Self-starter with the ability to work independently and handle multiple priorities in a fast-paced environment.
• Business acumen and attention to detail, ensuring high-quality output and accuracy in all deliverables.
• Ensure data-driven decision-making by providing sales teams and leadership with clear, actionable insights.
• Drive continuous improvement in GTM operations, ensuring our sales processes and systems align with business goals.
• Play a critical role in the ongoing optimization of sales operations, fostering cross-functional collaboration to enhance overall sales effectiveness.

What We Offer:

• A positive, open, and highly-innovative environment and team
• Entrepreneurial spirit with unlimited opportunity to grow
• Opportunity to work with leading global brands on exciting and impactful projects
• Competitive Base Pay
• Best of plan on Vacation & Paid Time Off.
• Provision of Medical Insurance for family - self, dependent, spouse, dependent children, parents/parent-in-laws
• Paid Maternity and Paternity leave
• Bi-annual reviews to ensure transparency and promoting high performance culture
• OKR Driven Performance Development Environment
• Learning & Development - access to wide range of e-Learning courses (technical, Product, Process, etc.,)
• A host of Interest Groups/Clubs for Book Reading, Toastmasters, Sports - Cricket, Volleyball, Throw-ball, Badminton, TT, Music

Innovapptive does not accept and will not review unsolicited resumes from search firms.

Innovapptive is an equal opportunity employer and is committed to a diverse and inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.