Job Profile Summary
To lead and support operational improvement initiatives across Group wide operations to achieve continuous improvement in service quality and cost.
Job Description
- To build short, medium and long term plans to carry out improvement initiatives to deliver a highly positive impact on service quality and cost of operations
- Manage, lead or support projects in line with the needs of the Operational Strategy ensuring that all project plans, controls and deliverables are produced in accordance with the necessary Change/Project Management Framework(s)
- Ensure that all project responsibilities are completed to the necessary standard and quality, ensuring customer satisfaction and successful delivery of customer and project requirements
- Conduct analysis to support operational improvement initiatives across the organisation
- Elicit and document business requirements for the development of solutions to meet the needs of the customer. Interface with the necessary business and technical stakeholders to facilitate solution implementation
- Make use of industry recognised and/or in-house techniques to document processes and business requirements
- Ensure that all Analyst output is in line with the relevant Operational Improvement Strategies and are consistent with the standards and frameworks in place
- Interface effectively with multiple customers at all levels within the business, and build effective working relationships
- Plan and facilitate workshops with multiple customers where required, to define and improve business processes and/or elicit business requirements
- Continue to develop expertise and skill sets to support the Operational Improvement Strategy
- Provide tools and techniques and training to support the development of process management and process improvement throughout Chaucer
Skills and Competencies
- People Management – On a project-per project basis demonstrate leadership skills – leading by example and possessing the ability to provide positive and constructive feedback.
- Project Management – Use the operational improvement and PM Frameworks in place
- Business Focus – Take a proactive interest in the company’s business and commercial issues
- Problem Solving – Consider and evaluate all relevant factors (consulting others) and then making a decision based on your conclusions
- Service Oriented – Ensure solutions are user friendly and add value to the business
- Build Relationships – Enjoy sharing ideas and discuss issues. Value the input of peers and colleagues
- Make an Impact – Be able to represent the department and adapt style to meet the needs of different audiences
- Workshop Facilitation & Presentations - Be articulate and well prepared for presentations and workshops
- Stakeholder Analysis/Management - The ability to identify and communicate with stakeholders at all levels within the organisation
- Conflict Management and Negotiation Skills – Always be prepared and well informed on the topic. ability to listen, be calm, acknowledge other people’s emotions and keep the problem separate from the person to partake in effective debate
Education
- Desirable – ISEB Business Analysis Diploma and IS Consultancy practice
ABOUT US
Chaucer is a leading insurance group at Lloyd’s, the world’s specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups.
Our headquarters are in London, and we have international offices in Bermuda, Copenhagen, Dubai and Singapore to be closer to our clients across the world. To learn more about us please visit our website.
Chaucer is committed to diversity, actively values difference and respects people regardless of the protected characteristics which are outlined in the Equality Act 2010 (UK legislation) as a result of the Equal Treatment Directive 2006 (EU legislation).
A diverse workforce and an inclusive workplace are core to our success as a business and integral to our winning strategy and culture. We recruit from the widest available pool of talent, and our hiring, assessment and selection process is fair, free from bias and one which ensures we select the right person for the job, based on merit. We are committed to promoting a culture that actively values difference, and recognises that everyone has the right to be treated with dignity and respect throughout their employment.
We are open to considering flexible working arrangements for all roles and encourage you to outline your needs during the interview process.
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What We Do
Chaucer are a leading specialty (re)insurance group working with brokers, coverholders and clients to protect and support business activities around the world. Our services are accessed both through Lloyd’s of London and the company markets. We are defined by an enterprising, bespoke approach to (re)insurance, enabled by the individual character, experience and imagination of our expert teams. Chaucer is a member of the China Re Group and backed by their financial and operational resources. China Re is one of the world’s largest reinsurance companies whose outstanding and comprehensive strength is rated A (excellent) by AM Best and A (strong) by S&P Global Rating.
