Senior Implementation Specialist

Essential Duties & Responsibilities

• Leads the organization, maintenance, and verification of all aspects of incoming IntelyPro applicants, ensuring compliance with regulatory and accrediting institutions. 
• Assists in processing terminations and deactivations in accordance with quality, state, and local regulations. 
• Partners with internal teams to maintain and update the IntelyPro database with accurate information. 
• Ensures the monitoring and management of credentials and licenses for new candidates and existing IntelyPros. 
• Acts as the point of contact for daily review and processing of all applications, ensuring accuracy, completeness, and adherence to processing time frames. 
• Collaborates on the monitoring and management of credentialing and re-credentialing requirements, ensuring timely collection of renewal certifications. 
• Accountable to stay informed about Local, State, and Federal regulations related to credentialing and onboarding in contracted environments. 
• Creates consistent and timely follow-up processes for onboarding and re-credentialing records. 
• Supports the management and escalation of issues from external/internal partners as needed. 
• Participates in effective communication with providers, supervisors, and colleagues, addressing questions or issues related to credentialing and hiring. 
• Presents accurate and up-to-date information during internal discussions and meetings. 
• Develops recommendations and feedback for process improvements and standardization practices. 
• Performs tasks with precision, following internal SOPs precisely, and meeting productivity standards outlined in department metrics. 
• Facilitates communication between external providers, vendors, and internal colleagues or supervisors. 

Qualifications

• Associates/Bachelor's degree preferred or equivalent professional experience
• 4 years of experience in a high volume environment, ideally focusing on credentialing, implementation or process improvement workflows
• Previous customer service and/or healthcare credentialing experience desired, including internships. 
• Positive team-oriented attitude with the ability to stay focused under normal or heavy distractions. 
• Ability to manage change, delays, or unexpected events appropriately. 
• Excellent communication skills (written and oral), interpersonal skills, and analytical/problem-solving skills. 
• Ability to multitask and handle interruptions within a fast-paced environment. 
• Proficient in operating a general computer, copier, scanner, and telephone. 
• Maintain confidentiality and demonstrate organizational and problem-solving skills. 
• Work independently, prioritize activities, and use time efficiently. 

Physical Demands

• While performing the duties the physical requirements are:  
Office Based Positions:  
• Constantly reach to use computers, monitors, and other office equipment 
• Constantly need to view objects at close and distant ranges 
• Constantly communicate with others verbally and in writing 
• Frequently required to sit or stand  
• This position functions in an office and technical environment and requires fine manipulation and simple grasping toutilize the computer and other standard office equipment. 
• Required occasional lifting and transporting of items weighing up to 25 lbs. 
• This position may require occasional travel.