Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
As an Onboarding Manager, you'll partner with our largest customers and help set them up for immediate success by leading them through a clearly defined onboarding process. You'll build and leverage key cross-functional relationships across Sales, Marketing, and Product Support as you deliver an exceptional onboarding experience. You'll use metrics, customer feedback, and direct experience to help identify new initiatives and materials needed to better engage and support our customers. You bring strong communication and project management skills, and a genuine investment in customer outcomes.
This is a full-time, hybrid role based out of our Tokyo hub.
What you’ll do at Figma:- Own and manage the onboarding process for our largest customers from pre-sales through successful onboarding closeout
- Partner closely with Account Executives to ensure smooth customer handoff experience
- Understand customer goals and successfully manage their onboarding timeline towards value
- Collaborate with Technical Account Managers, Designer Advocates, and Product Support to drive a seamless customer onboarding experience
- Report on metrics and customer feedback to assess the impact of successful onboarding and to help identify new customer initiatives and product opportunities
- Develop content and enablement resources for customers to use for training/education and to help accelerate product adoption
- Understand and consult on product and industry best practices in order to act as a trusted advisor to our customers and inspire new possibilities using our product
- 3+ years of experience in a customer-facing role within B2B SaaS, working with technical products
- Demonstrate strong organizational and project management skills, with a proven ability to manage multiple customer projects simultaneously
- Build and maintain strong relationships with customers across various roles and levels of seniority
- Navigate complex business and technical environments effectively, applying a consultative approach to understand and address customer needs
- Familiarity with design systems, product development workflows, or Figma itself
- Experience in a similar role at a design, collaboration, or productivity-focused SaaS company
- A background in UX/UI, Design Ops, or Frontend Development
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to [email protected]. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.
Examples of accommodations include but are not limited to:
- Holding interviews in an accessible location
- Enabling closed captioning on video conferencing
- Ensuring all written communication be compatible with screen readers
- Changing the mode or format of interviews
To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.
Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles:
- Candidates may submit up to 5 applications during any rolling 30-day period.
- Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.
Once the applicable days has passed, candidates are welcome to apply again.
Skills Required
- 3+ years of experience in a customer-facing role within B2B SaaS, working with technical products
- Strong organizational and project management skills, including the ability to manage multiple customer projects simultaneously
- Ability to build and maintain strong customer relationships across various roles and levels of seniority
- Ability to navigate complex business and technical environments using a consultative approach
- Familiarity with design systems, product development workflows, or Figma
- Experience in a similar role at a design, collaboration, or productivity-focused SaaS company
- Background in UX/UI, Design Operations, or Frontend Development
Figma Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Figma and has not been reviewed or approved by Figma.
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Leave & Time Off Breadth — Time off is described as generous, with company recharge days and strong PTO and sick leave programs highlighted across sources. This breadth of leave is repeatedly called out as a core strength of the package.
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Healthcare Strength — Health benefits cover medical, dental, and vision, and are consistently presented as robust in employer materials and third‑party summaries. Coverage quality is noted as a standout element of the overall offering.
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Parental & Family Support — Parental leave and fertility support are emphasized as core parts of the package. These family-focused benefits are frequently referenced as notable positives.
Figma Insights
What We Do
Born on the Web, Figma helps teams create, share, test, and ship better designs from start to finish. Companies like Microsoft, Google, and Slack use Figma to boost creative productivity while keeping everyone on the same page.
Why Work With Us
We’re multiplayer people who live by our values, celebrate our differences, and care deeply about each other and our users. Making design accessible to all is a lofty goal. We’re just getting started and could use your help—join us!
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