Senior Observability Platform Engineer

We shaped the earliest forms of ad tech, and we’re looking for the technical expertise to help shape its future. Our customers have unique problems that can only be solved at internet scale, and that’s where the technical skills of our team make a real difference. 

Our exchange handles over 500 billion requests every day (for comparison Google serves an estimated 9 billion searches a day), all running in our own global data centers. Every member of our technology team has an enormous amount of autonomy in building and managing our systems to support and enable our growing level of scale. Through the transparency of our technology, dedication to innovation and integrity, and long-standing customer relationships, we lead through change. 

What’s it like to work at Index? 

We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers. 

Index is an exciting and fast-paced place to work. We’re built on our values of change, support, learning and teaching, trust, and intention. We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward. 

Our culture of success is truly supportive and collaborative. In working together across our teams, we’re continually investing in the people and technology to solve the industry’s most complex problems. As we extend the promise of ad tech to every channel, we’re looking for talented engineers to help advance Index, and the industry, forward. 

Are you ready to join the programmatic evolution? 

Index Exchange funds the open web. Content and journalism across the internet are funded through advertising, and we are the engine that helps to make that happen transparently, safely and efficiently. Handling hundreds of billions of auctions per day within milliseconds requires an intense understanding of the exchange and the ecosystem that we live in. 

Our business is growing significantly every year and is poised to grow even faster. Our people and our platforms are the foundation and enabler of that growth. We are significantly expanding our technology teams, and are looking for technologists with a passion for high performance software development, and a drive to deliver software products and platforms that enable and empower industries at a global scale. 

About The Role:

We’re looking for a Senior Observability Platform Engineer to build and run high scale, distributed and exceptionally reliable systems. We are looking for an engineer who can work seamlessly across our Engineering teams to bring complex and challenging projects to fruition. You will help us continue to refine and mature our Ops tool set and DevOps approach. You will be working in our Technical Operations division to build our capabilities in key areas such as storage, server provisioning, CI/CD, observability, and container orchestration.

We take pride in owning and operating our own data centers worldwide, ensuring minimal latency and maximum efficiency for our customers. Hear from Sahil Yusuf, our director of cloud platform, about our globally distributed data centers and how our technology teams maximize scale and speed while handling over 400 billion requests daily.

What We’re Looking For:

• Facilitator: It’s essential that you can relay information and ideas effectively both within and across different teams. While we place a huge premium on technical skill, we value just as much your ability to work with other people.
• Adaptable: Our industry moves fast, and we need you to keep up and adapt. Acting as a Senior Observability Platform Engineer you have the ability to prioritize tasks, often against competing scope and timelines.
• Technical: A strong foundation in Operations, and experience in solving complex problems and building solutions (including CI/CD, real-time monitoring, production issues, etc.).
• Rigorous: We design and manage massive, globally distributed systems that handle billions of transactions a day

Here’s What You’ll be Doing:

• Utilize your understanding of DevOps methodologies and design patterns to positively impact the development, deployment, and introspection processes
• Build and operate a highly scalable, performant and resilient systems that operate on a global scale
• Design, build, and maintain observability platforms using industry standard tools, such as Prometheus, Elasticsearch, Jaeger and Grafana
• Work with different technologies such as Ceph, Aerospike, PostgreSQL, Kafka, etc., to enhance and optimize existing systems
• Devise self-sufficient ways for engineering teams to leverage DevOps tools as part of the SDLC
• Identifying opportunities to improve efficiency of our CI/CD pipelines and optimize productivity
• Develop automation to handle logging, monitoring and maintenance of our global infrastructure and achieve operational excellence
• Promote a culture of continuous improvement to close gaps in production introspection
• Seize upon your experience and knowledge to help guide and mentor colleagues 
• Write code in Go, Python, and Bash to create automation tools
• Build on your basic Ops tool kit including tech like Ansible, GitLab CI, Vagrant, Docker, and Kubernetes
• Troubleshoot and fix problems with build and deployment automation

Here's What You Need:

• Bachelor’s degree or higher in Computer Science or Engineering, or equivalent practical experience
• 5+ years of experience as an engineer for an internet based company
• Experience with building, maintaining, and troubleshooting open-source TSDB solutions such as InfluxDB, Thanos, Cortex/Mimir, Prometheus in a highly automated environment and at scale
• Experience with observability technologies like Elasticsearch, Kibana, Logstash, Jaeger
• Expertise in designing, analyzing, and troubleshooting large-scale distributed systems
• Experience developing operational KPIs and SLOs, aligned with business goals and engineering requirements
• Understanding of CI/CD and associated tools with development experience
• Experience with container / workload orchestration, private cloud environments
• Working knowledge of Golang, Python or Bash
• Experience with IaC and configuration management tools such as Salt, Ansible, Puppet or Terraform
• Working knowledge of Kubernetes design, implementation, and operations
• Experience performing full stack load testing to identify and address hardware, network, system, or application bottlenecks
• Strong analytical skills and problem-solving attitude
• Collaborative team spirit

Our Workplace Model:

• This role is remote and work with teams in EST time zone

Why You’ll Love Working Here: 

• Comprehensive health, dental, and vision plans for you and your dependents 
• Paid time off, health days, and personal obligation days plus flexible work schedules  
• Competitive retirement matching plans  
• Equity packages  
• Generous parental leave available to birthing, non-birthing, and adoptive parents  
• Annual well-being allowance plus fitness discounts and group wellness activities     
• Commuter benefits and discounts, where available  
• Employee assistance program  
• Mental health first aid program that provides an in-the-moment point of contact and reassurance  
• One day of volunteer time off per year and a donation-matching program  
• Bi-weekly town halls and regular community-led team events  
• Multiple resources and programming to support continuous learning
• A workplace that supports a diverse, equitable, and inclusive environment – learn more here 

Notification 

Index Exchange is aware that there have been recent scams directed toward candidates regarding job interviews and offers. 

Please be vigilant and do not accept interview requests, job offers, or other hiring-related documents from anyone other than our dedicated recruitment team, from the domain of @indexexchange.com. Our interview process consists of several steps, including phone screens and video interviews. We do not conduct interviews via an email questionnaire or request money at any point in the process. 

We remain dedicated to resolving this matter and we appreciate your support. 

Equal employment opportunity 

At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience. For those who show grit, passion, and humility—Index will welcome you. 

Accessibility for applicants with disabilities  

Index Exchange welcomes and encourages individuals with disabilities to apply to work with us.  

If you require an accommodation, please share the details of your request and any information how we can assist you with the hiring recruiter when they contact you. Index Exchange will make reasonable efforts to ensure accommodation requests are met throughout the recruitment process. 

Index Everywhere, Index Anywhere 

Our corporate headquarters are in Toronto, with major offices in New York, Montreal, Kitchener, London, San Francisco, and many other global cities. As a major global advertising exchange, we are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be. 

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