Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job Description
You will collaborate with Cloud Engineering & Operations to develop a unified self-service observability platform that enables teams to instrument, monitor, and troubleshoot applications across on-prem, cloud, and hybrid environments.
Your work will involve integrating telemetry pipelines, event management workflows, and automation frameworks. You'll standardize observability practices by building reusable templates, automation scripts, and onboarding accelerators, embedding observability into CI/CD pipelines, and driving OpenTelemetry adoption. These efforts will enhance developer experience, reduce operational overhead, and improve system reliability across Experian’s global technology ecosystem.
Primary Responsibility:
Design and implement monitoring and observability solutions using Dynatrace and Splunk (must-have), along with Datadog and Open Telemetry, to build scalable, automated, and developer-friendly platforms
Develop reusable patterns, templates, and automation scripts to drive consistency across observability practices and reduce manual effort in telemetry onboarding.
Build and maintain dashboards that deliver actionable insights into system performance, reliability, and user experience.
Integrate observability into CI/CD workflows using Jenkins and related tooling to enable continuous feedback and faster incident detection.
Automate infrastructure provisioning and deployment using Terraform and Ansible to support observability at scale.
Implement and manage Open Telemetry pipelines for standardized collection of traces, metrics, and logs, supporting vendor-agnostic ingestion strategies.
Collaborate with Business Units (BUs), Developers, and Platform Engineers to embed observability into the software delivery lifecycle and improve developer experience.
Define and implement SLIs/SLOs and error budgets with Business Units to support reliability engineering and improve service health visibility.
Enhance operational excellence by enabling proactive monitoring, reducing customer pain points, and streamlining incident workflows.
Amplify AIOps outcomes by integrating observability data into intelligent automation and decision-making across technology and business teams.
AWS & Cloud Operations:
Manage and operate systems hosted on AWS (EC2, EKS/ECS, RDS, S3, Lambda, CloudWatch, IAM, VPC)
Support cloud deployments and infrastructure changes following best practices
Assist with backup, disaster recovery, and resiliency planning
Incident Management:
Participating in production incident response, troubleshooting, and service restoration
Perform root cause analysis (RCA) and contribute to post‑incident reviews
Help implement preventive actions to avoid incident recurrence
Secondary Skills:
Reliability & Operations:
Support high availability, scalability, and performance of production systems
Implement and maintain SLIs, SLOs, and SLAs for services
Identify and reduce operational toil through automation and process improvement
Support design and implementation of fault tolerant and resilient systems
Collaboration:
Work closely with application and Engineering teams to embed reliability into system design
Act as a strong team player, sharing knowledge and supporting team goals
Communicate effectively with technical and nontechnical stakeholders
Overall: 5+ years of experience in production support and building scalable, automated, and developer-friendly observability platforms.
Cloud Expertise: Minimum 3+ years of hands‑on experience with AWS environments
Must have Skills:
- Cloud platform expertise: AWS, with 3+year of experience
- Monitoring & observability: Over 3 years of hands-on experience with Dynatrace, with expertise in creating dashboards leveraging logs, metrics, and traces
Additional InformationOur uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Skills Required
- 5+ years production support and building observability platforms
- 3+ years hands-on AWS experience (EC2, EKS/ECS, RDS, S3, Lambda, CloudWatch, IAM, VPC)
- Over 3 years hands-on experience with Dynatrace and dashboarding using logs, metrics, and traces
- Hands-on experience with Splunk
- Implement and manage OpenTelemetry pipelines for traces, metrics, and logs
- Experience integrating observability into CI/CD workflows using Jenkins
- Infrastructure as code experience using Terraform
- Configuration management and automation using Ansible
- Participating in production incident response, troubleshooting, and performing RCA/post-incident reviews
- Define and implement SLIs/SLOs and error budgets with business teams
- Experience with Datadog
- Familiarity with AIOps integration and observability-driven automation
Experian Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Experian and has not been reviewed or approved by Experian.
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Healthcare Strength — Medical and dental coverage is described as strong, with expanded mental health resources and telemedicine options. Coverage includes inclusive services such as gender transition and fertility support.
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Leave & Time Off Breadth — Time-off offerings are generous, including substantial PTO/vacation, paid holidays, and paid volunteer days with options to purchase additional leave. Parental leave is available for birth and non-birth parents alongside flexible working arrangements that support work-life balance.
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Retirement Support — Retirement programs include a 401(k) with company matching and contributory pension schemes in some regions. These elements complement base pay and bonuses to form a competitive total rewards package.
Experian Insights
What We Do
Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity. We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow. About Experian: Bringing data to life requires creativity, passion, flexibility and expertise. We want you to share in our success. That's why we offer rewards that recognise great performance. Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career. Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian.
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