Senior Observability Engineer

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL is looking for a Senior Observability Engineer with extensive experience in implementing monitoring solutions through Datadog. In this role you will be key to shape the technical aspect of JLL's Datadog observability solution. You will work closely with the infrastructure and application leadership to help define and deliver our technical strategy. We are looking for an individual contributor who has experience building out Datadog’s observability products for Infrastructure, Network and Application monitoring.

Responsibilities

• Leading the efforts to evolve the architecture of the JLL's Observability solution and the roadmap to implement it. Providing a point of escalation for teams facing complex technical challenges.
• Work with various stakeholders to understand monitoring requirements and design effective monitoring strategies using Datadog. This includes defining key performance indicators (KPIs), SLAs, SLOs and configuring necessary alerts and thresholds.
• Ensure seamless integration of diverse systems and applications with the Datadog platform. This involves setting up agents, APIs, and connectors to collect and aggregate data from different sources.
• Configuration and optimization of Datadog’s AIOps offering to deliver event correlation, anomaly detection and noise reduction.
• Customize Datadog dashboards and reports to meet specific business needs. Also optimize the platform's configuration for efficient data collection, analysis, and monitoring.
• Monitor the health and performance of the Datadog platform itself, identifying and resolving any issues or service disruptions. Also investigate and address any data collection or reporting problems.
• Provide training and guidance to users on how to effectively use the Datadog platform whilst also offering technical support to users, addressing their queries, and troubleshooting any difficulties they encounter.

Experience & Education

• Minimum 5 – 8 years of experience in managing monitoring services in a large-scale environment.
• Hands on experience in implementing monitoring through Datadog.
• Strong understanding of monitoring tools, techniques, and methodologies.
• Proficient in writing Ansible scripts for automation.
• Familiarity with cloud computing environments and emerging trends in the industry (including Azure and AWS).
• Strong organizational, communication, and analytical skills.
• Ability to work collaboratively with teams across multiple locations and time zones.

Technical Skills & Competencies

• Comfortable working in a fast-paced environment
• Excellent verbal and written communication skills
• Highly professional, with the ability to deliver solid work on tight schedules.
• Demonstrated ability to define new approaches to complex design problems.
• Experience working in Agile/Scrum delivery teams.
• Effectively communicate project status to management team on a regular basis
• Have excellent problem-solving skills utilizing both internal and external resources to get the job done.
• Self-starter and motivator and ability to work in team and solo.

Estimated total compensation for this position:

172,500.00 – 184,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

Remote –Chicago, IL

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

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This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

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Accepting applications on an ongoing basis until candidate identified.