We are looking for you who have previous experience with customer support in hosting. You will work as a Senior NOC Engineer to join our Customer Service team in Malta!
As a person, you are committed, open-minded, customer-oriented, and responsible.
You like problem-solving and have a critical mindset. We also expect you to have strong troubleshooting skills as well as written and verbal English skills!
Responsibilities
- Proactive monitoring and support of the production systems
- Event and Incident handling
- Investigate problems, perform root cause analysis, and derive resolutions
- Act as an escalation point for issues flagged by customer support, respond to customer inquiries
- Work closely with our internal operations engineering support teams
- Single point of contact for all teams
- Roll out innovative ideas and solutions that will enable NOC to work more efficiently
- Creating and maintaining technical documentation and processes, reporting tasks
- Understand and find ways to automate tasks within operations
What we’re looking for
- 3+ years of NOC experience
- Understanding of networking
- Proactive monitoring
- Incident management
- Linux / Windows proficiency, experience with different Linux distros (Debian, Ubuntu, CentOS, etc.)
- Experience with domain names, hosting, and SSL support
- Proficiency in websites migrations between servers/providers
- Experience working with VMware technologies
Bonus
- Advanced Bash scripting skills
- Understanding and experience in working with DNS
- WordPress troubleshooting
Skills Required
- 3+ years of NOC experience
- Understanding of networking
- Proactive monitoring
- Incident management
- Linux/Windows proficiency, experience with different Linux distros (Debian, Ubuntu, CentOS, etc.)
- Experience with domain names, hosting, and SSL support
- Proficiency in websites migrations between servers/providers
- Experience working with VMware technologies
What We Do
Internet Vikings is a leading provider of licensed in-state hosting for the sports betting and iGaming sector in the U.S., serving solutions in 25 states. Internet Vikings offers a range of services, including: ▪ VMware Cloud Hosting ▪ Bare Metal Servers ▪ Co-location Hosting The premium status is proven by ISO 27001 certification and extensive DDoS protection powered by Cloudflare.
