About this opportunity:
To provide L1 support for incident resolution, event monitoring and technical operations across wide area network (WAN) technologies and products, including routers, switches, firewalls, proxies, load balancers, VPNs, cloud platforms and Windows and Linux servers. The role also contributes to the transformation of NOC operations through AIOps, automation tools, intelligent event management and continuous service improvement to enhance operational efficiency, service reliability and incident resolution
What you will do:
- Utilize strong technical knowledge of L2 and L3 networking protocols to support network operations, perform initial investigations and facilitate timely incident resolution.
- Apply an understanding of cloud platforms such as GCP, AWS, Azure and IBM Cloud to support network performance, availability and reliability.
- Implement ITIL incident, problem, and change management practices while adhering to defined service level agreements (SLAs) and operational procedures.
- Demonstrate flexibility in work approach and responsibilities, including participation in 24/7 rotational shifts.
The skills you bring:
"All academic credentials must be from recognized and accredited institutions and are further subject to verification."
- Minimum 5-10 years of experience in WAN network monitoring, NOC operations, or technical support roles.
- Candidate Must be flexibile in work approach and responsibilities, including participation in 24/7 rotational shifts.
- Must have exp in Networking fundamentals, including the OSI model, TCP/IP, VLANs, subnetting, routing and switching and Palo Alto firewalls. Understanding of WAN connectivity, VPNs, proxies, load balancers and network infrastructure components.
- Experience in event management, incident investigation, network troubleshooting and ITSM processes and exposure to AIOps platforms, automation tools, or scripting is desirable, with the ability and willingness to develop these capabilities further.
- Ability to work independently, prioritize multiple tasks and make decisions within defined L1 support guidelines. Adaptability to 24/7 rotational shifts and changing operational requirements. Strong incident documentation, escalation and stakeholder management skills.Basic understanding of AIOps concepts, including event correlation, alert deduplication, noise reduction, anomaly detection and predictive or proactive incident identification.
- Certifications (Preferred but Not Mandatory)
- CCNA/CCNP - Advanced networking knowledge (Mandatory)
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Skills Required
- 5-10 years of experience in WAN network monitoring, NOC operations, or technical support
- Availability for 24/7 rotational shifts
- Networking fundamentals including OSI model, TCP/IP, VLANs, subnetting, routing, and switching
- Experience with Palo Alto firewalls
- Understanding of WAN connectivity, VPNs, proxies, load balancers, and network infrastructure components
- Experience in event management, incident investigation, network troubleshooting, and ITSM processes
- Ability to work independently, prioritize multiple tasks, and make decisions within L1 support guidelines
- Strong incident documentation, escalation, and stakeholder management skills
- Basic understanding of AIOps concepts such as event correlation, alert deduplication, noise reduction, anomaly detection, and proactive incident identification
- CCNA or CCNP certification
- Experience with AIOps platforms, automation tools, or scripting
- Academic credentials from recognized and accredited institutions
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Retirement Support — An automatic employer contribution of 3% plus up to 4% in matching is outlined for U.S. employees, enabling a potential 7% total employer contribution subject to plan rules. Feedback suggests this is a standout element of the package.
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Leave & Time Off Breadth — The U.S. package specifies at least 15 vacation days for new hires, up to 3 personal days, 11 holidays, and 80 hours of sick time, with flexibility noted in taking time away. Feedback suggests time‑off breadth and usability are strong points.
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Parental & Family Support — Published materials describe up to 16 weeks of paid maternity leave and 6 weeks of paid parental or adoption leave at 100% of pay, subject to eligibility. Feedback suggests these policies provide meaningful support for families.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
