Planful is the pioneer of financial performance management cloud software. The Planful platform, which helps businesses drive peak financial performance, is used around the globe to streamline business-wide planning, budgeting, consolidations, reporting, and analytics. Planful recognizes that financial performance management is a team sport, and empowers teams in marketing, finance, accounting, and human resources to plan confidently, report accurately, and optimize outcomes while executing their plan. More than 1,300 customers, including Bose, 23andMe, Boston Red Sox, Five Guys, and Zappos, rely on Planful to accelerate cycle times, increase visibility & productivity, and improve accuracy. Planful is a private company backed by Vector Capital, a leading global private equity firm. Learn more at www.planful.com.
About the roleThis position is responsible for managing SaaS / Cloud Application running in highly available and across geographically different datacenters. Ensure availability, scalability and uptime requirements of Applications are clearly understood and addressed.
Preserve the integrity and design of application and product to support mission-critical service offered to customers necessary for business operations. Under minimal supervision, produce deliverables in alignment with overall Transformation program demonstrating mastery skills in area of sub specialization..
Required Skills & Experience- 24x7 Shift Should be prepared to do Night shift. Monthly rotation.
- 12hrs shifts, 4 days a 3 Days off.
- Good background in windows system admin and Linux system
- Minimum 5 to 8 years of working experience in supporting a hosted SAAS
- Good understanding of AWS platform and
- Must have supported a hosted application in some capacity. Should have done release deployments using Jenkins or any other automation
- Good understanding of monitoring tools like Nagios/Logic Monitor/Sumo logic/Splunk/ etc.
- Handling case using CRM
- Good communication skills and able to coordinate zoom calls during Incidents and
- Good Network basics: troubleshooting /connectivity issues to sites/DNS/IP addressing
- Must be aware of incident and service management process as per ITIL guidelines
Why Planful?
We're a growing, global company in a growing industry. Based out of California, we have offices around the globe including London, Toronto, Scottsdale, Hyderabad, Sydney and more. Here at Planful we have transformed our workplace culture allowing employees to feel supported no matter their location with our remote first culture and flexibility. We’re a Certified Great Place to work in 4 locations and have nearly 400 employees residing across the globe. Our team is full of highly experienced and passionate individuals who are dedicated to continuously making our product and technology the best in the finance, accounting, and FP&A space.
Rewarding work fosters a fulfilling life - we work hard to ensure your days are connected, inclusive, flexible, and filled with opportunities, and we work equally hard to enable whatever you do when you're not working. Joining our team here at Planful will allow you to further develop your skills and invest in personal growth to set yourself up for future success
Skills Required
- Availability to work 24x7 rotating night shifts, including 12-hour shifts four days on and three days off
- Background in Windows system administration and Linux systems
- Five to eight years of experience supporting hosted SaaS applications
- Understanding of the AWS platform
- Experience supporting a hosted application
- Experience performing release deployments using Jenkins or another automation tool
- Understanding of monitoring tools such as Nagios, LogicMonitor, Sumo Logic, or Splunk
- Experience handling cases using a CRM
- Strong communication skills and ability to coordinate incident calls
- Knowledge of networking fundamentals, including troubleshooting connectivity, DNS, and IP addressing issues
- Knowledge of incident and service management processes based on ITIL guidelines
What We Do
Planful is the pioneer of financial performance management cloud software. The Planful platform is used by the Office of the CFO around the globe to streamline business-wide planning, budgeting, consolidations, reporting, and visual analytics. Planful empowers users to plan confidently, close faster, and report accurately. More than 1,000 customers, including Boston Red Sox, Del Monte, TGI Friday’s, and 23andMe, rely on Planful to accelerate cycle times, increase productivity, and improve accuracy across the end-to-end FP&A process. Planful is a private company backed by Vector Capital, a leading global private equity firm. Learn more at www.planful.com.
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