Key responsibilities
- Own reliability outcomes for mission-critical network services (availability, performance, recoverability) and drive measurable improvements.
- Lead major incident response: establish response rigor, coordinate technical mitigation, coach responders, and ensure high-quality post-incident learning.
- Own problem management end-to-end: author/approve RCAs, identify systemic root causes, and drive durable remediation and prevention.
- Architect automation frameworks using Python, Shell, and Ansible (e.g., self-healing patterns where appropriate, automated remediation with guardrails, validation pipelines, standardized tooling).
- Provide deep technical leadership across:
- SD-WAN, SDA, and software-defined networking (SND)
- Routing and Switching
- Firewalls, Load Balancers, Proxies
- Strong preference for Cisco ACI / Fabrics; VMware NSX as a plus
- Partner with developers/platform teams to develop observability insights: define operational signals, reduce alert noise, improve actionability, and align monitoring to service health.
- Embed SRE engineering practices into design and delivery:
- Translate NFRs into controls, standards, and measurable targets
- Apply FMEA-style risk analysis to designs/changes to reduce failure impact
- Drive operational readiness reviews, resilience testing, and change safety mechanisms
- Mentor engineers, set technical standards, influence cross-team roadmaps, and deliver outcomes with minimal supervision.
Required qualifications
- Extensive experience operating and engineering large-scale networks with strong troubleshooting depth.
- Proven leadership in major incidents, RCA, and delivery of long-term fixes that reduce repeat incidents.
- Advanced automation track record using Python, Shell, and Ansible, with demonstrable toil reduction and reliability gains.
- Strong applied understanding of SRE concepts, NFRs, and FMEA (or equivalent failure/risk analysis).
- Strong ownership mindset, stakeholder management, and ability to drive delivery independently.
Preferred qualifications
- Strong expertise with Cisco ACI / Fabrics.
- VMware NSX experience (nice-to-have).
- Certifications such as CCNP/CCIE (or equivalent), plus other vendor certifications.
- Prior experience in financial institutions (advantage).
Skills Required
- Extensive experience operating and engineering large-scale networks with strong troubleshooting depth
- Proven leadership in major incidents, root-cause analysis, and long-term remediation
- Advanced automation experience using Python, Shell, and Ansible
- Demonstrated ability to reduce toil and improve reliability
- Strong applied understanding of SRE concepts, non-functional requirements, and FMEA or equivalent failure and risk analysis
- Strong ownership mindset and stakeholder management skills
- Ability to drive delivery independently
- Expertise with Cisco ACI and Fabrics
- Experience with VMware NSX
- CCNP, CCIE, or equivalent vendor certifications
- Prior experience in financial institutions
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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