We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
The Network Relations Analyst serves as the primary point of contact for assigned, high-profile providers and provider groups (including individual providers and small group practices). This role is responsible for establishing, strengthening, and maintaining productive, long-term relationships by proactively addressing complex issues related to policies and procedures, plan design, contract language, claims, compensation, and provider education.
The role collaborates closely with internal business partners to resolve escalated concerns, ensure operational excellence, and deliver a consistent, high-quality provider experience.
- 3+ years of external-facing customer service or relationship management experience, preferably in a healthcare, insurance, or benefits-related environment.
- 3+ years of experience working with business-segment-specific policies, benefits, plan design, and contract language.
- Working knowledge of provider-related codes, products, and industry terminology.
- Demonstrated ability to manage complex issues, prioritize competing requests, and meet service expectations.
- Strong verbal and written communication skills with the ability to convey complex information clearly and professionally.
- Proven problem-solving, critical thinking, and relationship-building skills.
- Proficiency with standard business technology and data systems (e.g., CRM platforms, databases, or claims systems).
Required Qualifications
- 3+ years of external-facing customer service or relationship management experience, preferably in a healthcare, insurance, or benefits-related environment.
- 3+ years of experience working with business-segment-specific policies, benefits, plan design, and contract language.
- Working knowledge of provider-related codes, products, and industry terminology.
- Demonstrated ability to manage complex issues, prioritize competing requests, and meet service expectations.
- Strong verbal and written communication skills with the ability to convey complex information clearly and professionally.
- Proven problem-solving, critical thinking, and relationship-building skills.
- Proficiency with standard business technology and data systems (e.g., CRM platforms, databases, or claims systems).
Preferred Qualifications
- 3+ years of experience supporting or servicing healthcare providers, including exposure to benefits administration and contract interpretation.
- Experience working with provider networks, claims operations, credentialing, or provider contracting.
- Familiarity with healthcare compliance requirements and regulatory guidelines.
- Ability to analyze service trends and recommend process improvements.
- Experience facilitating provider meetings or leading cross-functional initiatives.
Education
- Bachelor’s degree in Business, Healthcare Administration, or a related field or equivalent combination of education and relevant work experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$46,988.00 - $112,200.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 3+ years of external-facing customer service or relationship management experience (preferably healthcare, insurance, or benefits)
- 3+ years of experience working with business-segment-specific policies, benefits, plan design, and contract language
- Working knowledge of provider-related codes, products, and industry terminology
- Demonstrated ability to manage complex issues, prioritize competing requests, and meet service expectations
- Strong verbal and written communication skills
- Proven problem-solving, critical thinking, and relationship-building skills
- Proficiency with standard business technology and data systems (e.g., CRM platforms, databases, or claims systems)
- Bachelor's degree in Business, Healthcare Administration, or related field or equivalent combination of education and relevant work experience
- 3+ years of experience supporting or servicing healthcare providers, including exposure to benefits administration and contract interpretation
- Experience working with provider networks, claims operations, credentialing, or provider contracting
- Familiarity with healthcare compliance requirements and regulatory guidelines
- Ability to analyze service trends and recommend process improvements
- Experience facilitating provider meetings or leading cross-functional initiatives
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
