Job Summary:
Location: Florida, Toronto, Ontario
Division: Ticketmaster
Line Manager: Manager, Network Services
Contract Terms: Permanent, 40 hours per week with on-call duties
THE TEAM
Our Network Services team manages the full spectrum of network infrastructure supporting Ticketmaster’s global data centers, contact centers, and Client VPN services. We take pride in maintaining high availability and performance, ensuring seamless connectivity across critical environments. With a focus on agility and forward-thinking solutions, we embrace automation and collaboration to evolve our network operations and deliver consistent value to the business.
THE JOB
We’re hiring a Senior Network Engineer to join our Network Services team. In this role, you’ll bring deep expertise in managing global data center network environments, particularly those built on ASA and FortiGate firewalls and VXLAN/EVPN architectures.
As part of the team that ensures the stability and performance of Ticketmaster’s global infrastructure, you’ll focus on monitoring, diagnosing, and resolving network issues, as well as implementing configuration changes that support evolving business needs. You’ll work across diverse platforms and environments to keep our network running smoothly.
You'll play a critical part in stabilizing and evolving the network, supporting project rollouts, platform updates, and operational improvements. Collaboration is key, and you’ll engage with peers across infrastructure, security, and application teams to deliver high availability and secure connectivity.
We operate within an Agile framework and are continually modernizing our infrastructure. This role is ideal for someone who excels at problem-solving, thrives in environments with interoperable and evolving platforms, and is committed to operational excellence.
WHAT YOU WILL BE DOING
- Manage and deliver complex network projects by coordinating across teams to ensure timely and successful implementation of infrastructure solutions.
- Maintain clear and comprehensive documentation to support operational consistency, simplify troubleshooting, and enable effective knowledge sharing.
- Identify and remediate security vulnerabilities across network platforms in coordination with security and compliance teams.
- Engage in major incident response efforts in on-call rotations by participating in triage, root cause analysis, and resolution planning during critical outages.
- Act as an escalation point for 1st-line support teams to resolve complex network issues and guide troubleshooting efforts.
- Perform routine maintenance and implement network changes—including upgrades, configuration adjustments, and software patches—in accordance with change management policies and scheduled maintenance windows to ensure stability and compliance.
- Liaise with cross-functional teams including infrastructure, application, and security groups to coordinate deployments, troubleshoot dependencies, and ensure end-to-end service reliability.
- Support hardware lifecycle processes by coordinating replacements, upgrades, and decommissions to keep infrastructure current and reliable.
- Support network audits (e.g., SOC, PCI) by providing configuration details, control validation, and remediation of any findings.
- Track and analyze capacity metrics to support proactive planning and prevent performance bottlenecks across the environment.
- Monitor network infrastructure to ensure continuous availability, optimal performance, and early detection of potential issues.
- Stay current on emerging technologies and trends to identify opportunities for improvement and introduce innovative practices into the team’s workflow.
WHAT YOU NEED TO KNOW (or TECHNICAL REQUIREMENTS)
- 5+ years of experience in network engineering, with a strong background in data center environments.
- Knowledge and hands-on experience with VXLAN/EVPN.
- Strong experience managing and troubleshooting data center network devices.
- Solid understanding of routing protocols (BGP, EIGRP, OSPF).
- Proficiency in advanced networking concepts: MLAG, VPC, STP, HA protocols.
- Proven expertise in configuring, optimizing, and troubleshooting Fortigate and Cisco ASA/Firepower firewalls.
- Experience with network automation tools and scripting (Python, Ansible, Nautobot) is advantageous.
- Familiarity with infrastructure as code (Docker, Git, Terraform) is a plus.
- Relevant certifications (CCNP, CCIE) are desirable but not mandatory if supported by strong experience.
YOU (BEHAVIOURAL SKILLS)
- Team-oriented, fostering unity and collaboration.
- Accountable, with a strong sense of ownership and integrity.
- Innovative thinker who approaches problems creatively and strategically.
- Proactive in identifying potential issues and opportunities for improvement.
- Strong communicator, capable of sharing knowledge and building consensus.
- Excellent analytical and problem-solving skills.
- Active listener who ensures clear understanding of instructions and feedback.
- Adaptable and supportive team member, both locally and remotely.
- Self-motivated, disciplined, and respectful in all interactions.
BENEFITS & PERKS
Through our ‘Taking Care of Our Own’ program, we provide benefits across six key pillars:
HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
WEALTH: 401(k) program with company match, stock reimbursement program
FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
OTHERS: Volunteer time off, crowdfunding match
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - Fans and clients count on us to power their live event experiences and we rely on each other to make it happen.
Teamwork – While we celebrate individual achievements, we know have more success as a team.
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.
EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
Top Skills
What We Do
Ticketmaster gives millions of fans – worldwide – fair and easy access to the biggest and best in live entertainment.
Driven by innovation, unparalleled scalability, and unmatched support, we are the definitive leader in professional ticketing solutions. Over 12,000 artists, teams, and venues around the world trust us to power their amazing performances daily — with more than 500 million tickets sold each year.
We are a diverse team of 6,500+ global employees and a proud division of Live Nation Entertainment (NYSE: LYV), the world’s leading live entertainment company and an organization certified as a Great Place to Work®. Everything we do starts with our passion to dream, design, and deliver the unforgettable experience of live. Because we’re fans too — and live only happens once.
