This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Job Family Definition:
We are looking for a highly skilled HPE Aruba Senior Network Engineer – Premium Support to provide expert-level technical assistance for premium enterprise customers using HPE Aruba WLAN (AOS8 & AOS10) and HPE Aruba Central. This role requires deep expertise in troubleshooting, optimizing, and supporting HPE Aruba Mobility Controllers, HPE Aruba Access Points, ClearPass, and HPE Aruba Central in mission-critical environments. The ideal candidate will be a trusted technical advisor, ensuring seamless network performance, stability, and security for high-profile clients.
What you'll do:
Deliver premium support services to enterprise customers using HPE Aruba WLAN AOS8/AOS10 and HPE Aruba Central.
Troubleshoot and resolve complex wireless performance, authentication, and roaming issues.
Provide advanced technical guidance, best practices, and proactive recommendations for HPE Aruba WLAN environments.
Work closely with customers to diagnose issues in HPE Aruba Mobility Controllers, APs, ClearPass (NAC), and cloud-managed networks in HPE Aruba Central.
Perform Wi-Fi site analysis, RF tuning, and optimization for high-density environments.
Analyze logs, packet captures, and HPE Aruba telemetry data to identify root causes of network issues.
Collaborate with Engineering teams and product management team for escalations and fixes.
Monitor and maintain customer networks using HPE Aruba Central, AirWave, and AI-driven analytics.
Assist with firmware upgrades, security patching, and HPE ArubaOS version migrations.
Document troubleshooting steps, resolutions, and best practices for internal teams and customers.
Conduct customer training sessions to improve operational efficiency and best practices.
What you need to bring:
Required Qualifications & Experience:
5+ years of hands-on experience supporting and troubleshooting HPE Aruba WLAN solutions in large-scale enterprise environments.
Expert knowledge of 802.11 standards, RF design, and enterprise Wi-Fi troubleshooting.
Hands-on experience with HPE Aruba Mobility Controllers (AOS 8 & AOS 10), HPE Aruba APs, and HPE Aruba Central.
Strong understanding of VLANs, QoS, AAA (RADIUS/TACACS), firewall rules, and network security best practices.
Experience working in a high-pressure premium support environment with enterprise customers.
Excellent problem-solving, analytical, and communication skills.
Preferred Certifications:
HPE Aruba Certified Professional (ACP)
HPE Aruba Certified ClearPass Professional (ACCP)
HPE Aruba Certified Mobility Professional (ACMP)
HPE Aruba Certified Network Security Expert (ACNX)
HPE Aruba Certified Switching Professional (ACSP)
Nice to have:
Experience with HPE Aruba SD-Branch, AI-driven networking, and automation.
Familiarity with Python, Ansible, or scripting for network automation.
HPE Aruba Certified Mobility Expert (ACMX) certification.
HPE Aruba Senior Network Engineer – Premium Support - Deliver premium support services to enterprise customers
Additional Skills:
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
Job:
EngineeringJob Level:
TCP_03
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
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What We Do
In 1939, Bill Hewlett and Dave Packard, college friends turned business partners, started the original Silicon Valley startup in the space of a rented Palo Alto garage. Starting with audio oscillators, the friends built the foundation for a company that would grow to become a global leader in enterprise technology.
More than 75 years later, our success is exemplified through our employees’ drive to advance ideas that bring meaningful innovations to life for our customers and partners around the globe. We are guided by our mission to help customers use technology to turn ideas into value, and empower them to transform industries, markets and lives. We simplify Hybrid IT, power the Intelligent Edge and provide the expertise to make it all happen.
