Senior Network Engineer(Telephony)(Genesys cloud) (MS Teams)

About the Role:
Take your career to the next level as a Senior Network Engineer(IP Voice) who maintains Wolters Kluwer telecommunications infrastructure . You'll take on more advanced networking tasks and contribute significantly to our team's goals. This role provides an opportunity to work on sophisticated IP telecommunications infrastructure, offering further professional growth and development.
Responsibilities:

• Manages assignments and projects related to telephony infrastructure

• Genesys Cloud and MS teams call routing technology, ensuring connectivity, performance, reliability, and security.

• Resolve significant network problems with minimal supervision.

• Conduct comprehensive network traffic and performance analysis.

• Implement advanced security protocols and policies.

• Maintain precise documentation and network diagrams.

• Advise on network upgrades and optimization strategies.

• Collaborate across departments for integrated network solutions.

• Participate in the design and execution of network architecture projects.

• Monitor network performance proactively to prevent issues.

​• Manages telecommunications vendor relationships

Skills:
• 3-6 years of experience in Genesys Cloud administration (must be able to build call flows), MS Teams administration, CRM (Salesforce).

• Manage requests for changes to telecommunications infrastructure such as cloud SIP trunks, toll-free service, long-distance service, local service, DID, etc

• Assists in developing a long-range strategy for telecommunications software, infrastructure, and automation.

• Assists with developing and managing all voice services architectural plans and strategies.

• Determine requirements for local, long-distance, network features, and data circuits.

• Complex Configuration: Expertise in complex network installations and configurations.

• Proactive Monitoring: Proficiency in proactive network performance monitoring.
• Problem Solving: Advanced problem-solving skills for network issues.
• Security Protocols: Deep understanding of advanced network security protocols.
• Comprehensive Documentation: Skill in creating detailed network documentation.
• Optimization Strategies: Ability to provide recommendations for network optimization.
• Cross-Department Collaboration: Enhanced skills in collaborating with other departments.
• Mentorship: Ability to mentor junior team members effectively.
 

Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.