The Role
Provide Level 3 network and infrastructure diagnostics, root-cause analysis, incident resolution, OEM support coordination, configuration and firmware maintenance, preventive monitoring, capacity planning, and major-change leadership. Maintain design documentation, SOPs, and knowledge bases; mentor and validate Level 3 engineers. Provide technical assessments to the Change Advisory Board and lead Aruba/HPE support activities.
Summary Generated by Built In
- Provide advanced diagnostics at system, application and infrastructure level for the system.
- cCarry out root-cause analysis for major and recurring incidents and own the permanent fix.
- Open and manage OEM back-to-back support cases under the same ticket and SLA clock.
- Own configuration, firmware and software maintenance and coordinate manufacturer releases and upgrades.
- Own the preventive-maintennace procedures and predictive monitoring for the system.
- Maintain the design documents, SOPs and knowledge base: mentor and sign off Level-3 competence.
- Provide technical assessments to the Change Advisory Board for changes to the system.
- Own network design-level troubleshooting, firmware strategy, capacity and major change: lead Aruba/HPE back-to-back.
Requirements
Aruba (ACMP/ACEP) or Cisco (CCNP).
ITIL Foundation.
7+ years senior network engineering experience.
Skills Required
- Aruba ACMP or ACEP certification, or Cisco CCNP certification
- ITIL Foundation certification
- 7+ years of senior network engineering experience
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The Company
What We Do
Madre Integrated Engineering is a multinational triangular employment and outsourcing corporation headquartered in Qatar, specializing in providing global talent for projects and offering facility management solutions.
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