Senior NEN Analyst

Requirements

• High School degree. Bachelor’s Degree strongly preferred
• Secret clearance or above (T3/T3R investigation)
• Six (6) years of professional experience in relation to NEN programming including Network Enterprise Tool (NET), CLIN offerings, and NEN ordering
• CompTIA Security+ or equivalent IAT II certifications

Responsibilities

• Utilize diagnostic methods to identify issues, analyze root causes, and recommend solutions for resolving common hardware, software, and network failures.
• Support users with data migrations during system upgrades or Tech Refresh events.
• Monitor the organization's shared mailbox to ensure timely responses and support for user assistance requests.
• Manage public folders, including assigning permissions and administrator roles as needed.
• Oversee shared drive administration, including user training for content managers and responsibilities related to configuration management.
• Maintain and enhance IT procedures that support organizational operations and best practices.
• Assist with Information Management (IM), Information Technology (IT), and Information Assurance (IA) data calls as required by the Department Information Officer (DIO).
• Contribute to the development and submission of monthly progress and status reports.
• Coordinate and maintain current documentation for the Navy Enterprise Network (NEN) site.
• Update and manage the NET asset database to ensure accurate tracking of IT inventory.
• Assist in developing and maintaining Standard Operating Procedures (SOPs) for all NET-related processes