Senior Monitoring Program Analyst

Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email [email protected] and every reasonable effort will be made to accommodate your needs in a timely manner.

Job SummaryThe Senior Monitoring Program Analyst is responsible for designing, implementing, and maintaining first-line monitoring programs across operational and transactional processes. This role supports compliance and risk mitigation by identifying trends, exceptions, and control gaps through data analysis and reporting. The analyst collaborates with business units to ensure monitoring tools are aligned with internal policies and regulatory expectations.

Job Description

LOCATION

Mountain America Center

9800 S Monroe St
Sandy, UT 84070

SCHEDULE

Full Time

*This position can be hybrid (in office and remote work) OR can be considered for fully remote work with occasional visits to corporate office, depending on business need.

To be effective, an individual must be able to perform each job duty successfully:

• Design and oversee the implementation of comprehensive monitoring frameworks for operational and transactional processes.
• Lead the collection and sophisticated analysis of data from diverse sources to monitor and enhance organizational performance. Utilize advanced statistical methods and cutting-edge data visualization tools to identify significant trends, anomalies, and areas for strategic improvement.
• Develop and maintain executive-level dashboards and detailed reports to track key performance indicators (KPIs), exceptions, and risk indicators.
• Prepare and present thorough reports and documentation on organizational performance, including in-depth analyses, key metrics, findings, and strategic recommendations, tailored to the needs of senior leadership and other stakeholders.
• Collaborate with senior business unit leaders to define and refine monitoring criteria, thresholds, and escalation protocols. Ensure alignment with internal policies and regulatory expectations.
• Establish and document comprehensive monitoring procedures, ensuring consistency and adherence across all departments.
• Support audit and compliance reviews by providing expert-level monitoring data and insights, facilitating a thorough understanding of organizational performance and compliance.
• Conduct and lead risk assessments to identify potential risks that could impact organizational performance. Develop and implement robust mitigation strategies to address identified risks and ensure business continuity.
• Continuously evaluate and enhance monitoring processes and methodologies, staying abreast of industry trends and advancements to incorporate best practices and innovative solutions into the monitoring program.
• Provide strategic technical oversight for monitoring tools and systems. Lead troubleshooting efforts, perform regular maintenance, and ensure optimal functionality of systems.
• Develop, refine, and evaluate performance metrics to accurately measure program success, ensuring alignment with organizational goals and providing strategic insights into program performance.
• Mentor and guide junior analysts, fostering the continuous improvement of monitoring practices and methodologies.
• Ensure comprehensive compliance with company policies and all applicable regulations, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC, Regulation DD, SBA regulations, Regulation E, Regulation Z, and other relevant regulations as they pertain to this role.
• Undertake other strategic duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation will be provided to enable individuals with disabilities to perform the essential job functions.

Education

Bachelor’s degree in business, finance, or a related field; OR an additional 4 years combined experience in a financial setting.

Experience

Five years’ research and/or compliance experience

Licenses, Certifications, Registrations

PMP certification or PRINCE2 experience preferred.

Managerial Responsibility

N/A

Computer/Office Equipment Skills

• Advanced skills with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel.
• Proficiency in analytics systems such as SQL, data visualization software such as Tableau or Power BI - preferred
• Experience with Symitar, Archer or another financial institution’s software
• Experience with software for monitoring and evaluation to track and assess program performance. 
• Demonstrated experience with project management tools such as Microsoft Project, Smartsheet, Asana or Trello to assist in the planning, executing, and monitoring of project progress.

Language Skills

• Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally, in writing and through insightful reports and graphic illustrations.
• Proficiency in creating clear and concise documentation, reports and presentations.  Familiarity with industry-standard documentation practices and tools.

Other Skills and Abilities

• Demonstrated experience in quality assurance processes and tools to ensure the accuracy and reliability of monitoring data.
• Knowledge of industry regulations around compliance associated with systems monitoring.
• Ability to work both autonomously and collaboratively in a fast-paced environment
• Self-starter with strong organizational and time management skills and the ability to work productively and efficiently in a fast-paced environment with multiple projects and timelines
• Adaptive to change, responds positively to altered circumstances or conditions
• Possess a desire and willingness to learn and continually update knowledge based on financial concepts, strategies, systems etc.
• Take the initiative to be a problem solver and provide suggestions to improve processes and efficiencies
• Excellent interpersonal skills including the ability to lead and collaborate with ad-hoc teams
• Data analytics and data validation skills and proficiency in business data analysis (MS Excel, etc.)

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Ability to sit, talk and hear consistently

Ability to stand, walk, and use hands to handle or reach occasionally

Vision Requirements

Close vision (clear vision at 20 inches or less)

Distance vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds occasionally

Environmental

There are no unusual environmental factors (such as a typical office)

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

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Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.