Summary
Join Aperia Solutions, a leader in SaaS solutions for the Payments and Compliance industries. Aperia is a Texas-based fintech and managed consultancy firm that creates custom SaaS applications and other software-based solutions for the payments, banking, and processing industry. Founded in 1999, Aperia offers business intelligence, risk management, compliance, and customer intelligence platforms. With offices in Dallas, Washington DC, and Vietnam, Aperia is a fast-paced, global organization that strives to improve efficiency in compliance, risk, and customer service operations. Aperia’s clients include banks, processors, payment facilitators, merchant service providers, independent sales organizations, and government entities. A career at Aperia promises a great challenge, culture, and opportunities to forge your own path.
Job Description
At Aperia, we rely on a dynamic team of IT. We’re seeking a System Administrator who is ready to work with new technologies and architectures in a forward-thinking organization that’s always pushing boundaries. This person will have mainly System/Infrastructure responsible. The ideal candidate is also able to support for Network/Security areas and Help Desk tasks if necessary.
Core Responsibilities
- Manage incident reports, update ticket information, and restore or fulfill IT service requests within operational and service level agreements.
- Analyze issues, collaborate with stakeholders, and resolve root causes for recurring problems.
- Create, implement, and document authorized changes, and participate in CAB meetings as needed.
- Support managed IT services through flexible shift coverage, including on-call and on-site support when required.
Functional Responsibilities
- Help keep IT operations running smoothly by following standards, improving processes, and partnering with internal teams.
- Share knowledge, support training, and contribute to a collaborative, high-accountability team culture.
- Work with vendors and technical experts during escalations and support smooth service transitions.
- Jump into projects and team priorities as needed.
Technical Skills
You bring strong hands-on systems administration experience, backed by certification or equivalent real-world expertise in enterprise environments, and effective English communication skills.
- Cloud and infrastructure
• Technical expertise with Hyper-V, Windows Clustering, Storage area networks (SAN).
• Full understanding and hands-on with Azure.
• Experience with Entra ID, MFA, Exchange cloud and email, Sharepoint, and Teams.
• Intune MDM device management.
• Security awareness including SSL certificates, encryption, and adherence to InfoSec policies. - Enterprise support
• Core infrastructure services such as Active Directory, DNS, DHCP, Microsoft 365, and file sharing.
• Microsoft Windows Server and desktop patching.
• Microsoft IIS, SSL,
• Server hardware, end-user devices, and everyday enterprise support tools.
• Networking fundamentals including LAN, WAN, VPN, wireless, and load balancing.
• Endpoint protection, MFA, and monitoring platforms.
Things that will separate you from the rest
- Amazon AWS (limited).
- Linux fundamentals.
- Familiarity with ITIL and ticketing tools such as Zendesk.
- Experience in a multi-client or managed services environment.
Education or Certifications
- Certified or experienced 5+ years (MCSA, MCSE, CCNA, CCNP...)
Job Type
- Full-Time
Schedule
- Monday to Friday
Work Location
- The Six8 Building, 24-26 Phan Dinh Giot Street, Ward 2, Tan Binh District, HCMC
Benefits
- Competitive Salary Package – Enjoy a rewarding income from day one.
- Security from the Start – Full salary during probation plus complete social insurance coverage.
- Premium Health Insurance – Comprehensive protection for you and your loved one (spouse/children).
- Family-Friendly Benefits – Monthly childcare support to make parenting easier.
- Generous Leave Policies – 15 days annual leave, 6 weeks paternity leave, and 10 days bereavement leave.
- Active Lifestyle – Join our vibrant clubs: Football, Billiards, Badminton, and E-sports.
This job description is not intended to be all-inclusive. An employee may also perform other reasonable related business duties as assigned by their immediate supervisor or management. Principals only.
Recruiters please don't contact this job poster. DO NOT contact us with unsolicited services or offers.
Skills Required
- 4 years experience providing administrative and technical support to enterprise level clients
- ITIL qualification or awareness of ITIL processes
- BSc/BA in Information Technology
What We Do
Your success is our objective. We have more than a decade of service providing business intelligence solutions and applying extensive experience and knowledge to your business requirements. From its roots in the finance, banking, and the payments industry, Aperia expanded to become the preeminent provider of ETL, BI, and hosted solutions in a variety of industries. Aperia platforms scale with industry, processing massive volumes on time. The Software as a Service (SaaS) platforms support millions of end users creating billions of transactions per day, all with the speed and reliability required for business. The company’s management combines more than a century in finance, business consulting, rapid growth, and governance, as well as business intelligence, the company’s core function. Aperia knows that data holds power and providing the precision tools to release that power from data in any format is our passion, skill, and talent.
