Senior CRM Consultant

At Wipfli, people count.
At Wipfli, our people are core to everything we do-the catalyst behind our ability to create exceptional impact and extraordinary results.
We believe in flexibility. We focus on relationships. We encourage each individual to follow their own path.
People truly matter and they feel it. For those looking to make a difference and find a professional home, Wipfli offers a career-defining opportunity.
Under the direction of a Manager, Senior Manager, or Director, the Senior Consultant will develop and deliver solutions for clients pursuing operational excellence and digital transformation. This role requires a self-managed professional who interfaces regularly with clients and external stakeholders, and helps lead and shape delivery resources in accordance with firm policies and procedures. The consultant will focus on expanding technical solutions across Wipfli's footprint, particularly within a CRM ecosystem.
Essential Responsibilities

• Lead and manage client projects through all phases of the project lifecycle: sales, planning, design, implementation, testing, deployment, training, and support.
• Architect and develop solutions based on client requirements and deep knowledge of CRM applications.
• Participate in and lead analysis and design sessions to capture functional and technical requirements across sales, marketing, service, and operations.
• Configure, test, and deploy CRM solutions and associated applications.
• Organize, establish, and monitor progress on project work plans to ensure timely and on-budget delivery.
• Communicate with clients on functional deliverables, work plan status, and issues.
• Identify risks, manage scope changes, and implement change-management processes.
• Assign tasks to consultants, review work for accuracy and thoroughness, and assist consultants with client management responsibilities.
• Actively participate in business development activities as a subject matter expert and grow existing client accounts through relationships built during project delivery.

Required Qualifications

• Bachelor's Degree or equivalent combination of education and experience.
• 5+ years of experience in a professional services firm or private industry focused on technical solutions.
• 4+ years of experience with CRM implementations.
• 2+ years of project management experience in a professional services or similar environment.
• Expert-level understanding of CRM modules: Sales, Customer Service, Field Service, Project Operations, and Marketing.
• Experience defining business requirements, managing business processes, and client relationship management.

Preferred Qualifications

• Experience implementing CRM in Construction/Real Estate, Nonprofit, or Manufacturing industries.
• Experience with Agile project management methodologies and tools (e.g., JIRA, DevOps).

Benjamin Dzanic, from our recruiting team, will be guiding you through this process. Visit his LinkedIn page to connect!
#LI-REMOTE #LI-BD1
Additional Details:
Wipfli is an equal opportunity/affirmative action employer. All candidates will receive consideration for employment without regards to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identify, veteran status, disability, or any other characteristics protected by federal, state, or local laws.
Wipfli is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or participate in our recruiting process, please send us an email at [email protected]
Wipfli values fair, transparent, and competitive compensation, considering each candidate's unique skills and experiences. The estimated base pay range for this role is $88,000 to $118,000, with offers typically not made at the maximum, allowing for future salary increases. The actual salary at the time of offer depends on business related factors like location, skills, experience, training/education, licensure, certifications, business needs, current associate pay, and relevant employment laws.
Individuals may be eligible for an annual discretionary bonus, subject to participation rules and based on a variety of factors including, but not limited to, individual and Firm performance.
Wipfli cares about our associates and offers a variety of benefits to support their well-being. Highlights include 8 health plan options (both HMO & PPO plans), dental and vision coverage, opportunity to enroll in HSA with potential Firm contribution and an Employee Assistance Program. Other benefits include firm-sponsored basic life and short and long-term disability coverage, a 401(k) savings plan & profit share as well as Firm matching contribution, well-being incentive, education & certification assistance, flexible time off, family care leave, parental leave, family formation benefits, cell phone reimbursement, and travel rewards. Voluntary benefit offerings include critical illness & accident insurance, hospital indemnity insurance, legal, long-term care, pet insurance, ID theft protection, and supplemental life/AD&D. Eligibility for all benefits programs is dependent on annual hours expectation, position status/level and location.
"Wipfli" is the brand name under which Wipfli LLP and Wipfli Advisory LLC and its respective subsidiary entities provide professional services. Wipfli LLP and Wipfli Advisory LLC (and its respective subsidiary entities) practice in an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable law, regulations, and professional standards. Wipfli LLP is a licensed independent CPA firm that provides attest services to its clients, and Wipfli Advisory LLC provides tax and business consulting services to its clients. Wipfli Advisory LLC and its subsidiary entities are not licensed CPA firms.