Technical Delivery
Second Level operational support for Microsoft 365 within clearly defined boundaries:
M365 Second Level Support
- Incident and service request handling
- Analysis of user issues (authentication, access, permissions)
- Troubleshooting in Teams, SharePoint, OneDrive, Outlook
- Documentation and structured escalation
- Execution of standard changes based on approved runbooks
Security / Defender – Triage & Basic Response
- Participate in global support reviews
- Work within agile delivery models (Kanban / Scrum)
- Review and triage of alerts and incidents
- Prioritization and classification
- Incident documentation and assignment
- Analysis of risky sign-ins
- Execution of predefined immediate actions (e.g. password reset, MFA reset, session revoke)
SharePoint / Teams Support
SharePoint
- Permission analysis
- Structure validation
- Management of SharePoint groups
- Support for minor configuration adjustments
Teams
- Management of team memberships and channels
- Permission analysis
- Review of apps and policies (read-only)
- Teams Rooms health checks
- Device assignment verification
- Teams Phone Component Monitoring
Teams Telephony (Operational Support)
- Assignment of phone numbers
- Troubleshooting call-related issues
- Voicemail and call forwarding adjustments
- Delegation and call group configuration
- Analysis of CQD and call logs
- Verification of Operator Connect and Direct Routing status
Identity / Entra ID
- User management
- Group management (non-privileged groups)
- Password and MFA reset
- Sign-in log analysis
- Session revoke actions
- Read-only Conditional Access impact analysis
Enterprise Apps / App Registrations
- Creation of app registrations
- Management of application owners
- Creation and renewal of secrets
- Certificate management (upload/renewal)
- Maintenance of redirect URIs
- Troubleshooting authentication issues
- Sign-in log analysis
Power Platform
- Troubleshooting of apps and flows
- Log analysis
- Review of sandbox environments
Exchange Online
- Message trace and mail flow analysis
- NDR analysis
- Quarantine review (read-only)
- Shared mailbox management
- Distribution group management
- Alias and SMTP address maintenance
- Mailbox permission management
- Mobile device removal
- Forwarding and out-of-office analysis
Copilot (Support & Analysis)
- Troubleshooting Copilot-related issues
- License status verification (read-only)
- Access issue analysis
- Review of agent logs
- Client-side troubleshooting
- Usage metrics review
Labels (Sensitivity & Retention)
- Analysis of labeling issues
- Troubleshooting encryption-related problems
- Retention behavior analysis
- Client-side label error investigation
Audit & Monitoring
- Unified Audit Log analysis
- Service activity log review (M365 services)
- Teams call log analysis
- Use of logs for incident investigation
- Documentation and escalation
Collaboration Services
M365 Groups
- Member and owner management
- Group structure analysis
- Teams ↔ M365 Group relationship checks
Planner / Loop / Search
- Permission issue analysis
- Sync issue troubleshooting
- Search and indexing issue analysis
KSB Company Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about KSB Company and has not been reviewed or approved by KSB Company.
-
Fair & Transparent Compensation — Pay is considered fair or good in multiple contexts, especially where metal‑industry collective agreements apply. Consistent, on‑time wages and structured tariff pay bolster perceptions of fairness in covered roles.
-
Leave & Time Off Breadth — Paid time off is abundant in the United States, with holiday entitlements highlighted as a strong point. This breadth of time off stands out within the overall package.
-
Retirement Support — Company pension options and profit sharing are available in Germany, alongside defined benefit and defined contribution arrangements at group level. These programs indicate structured retirement support where they apply.
KSB Company Insights
What We Do
ABOUT KSB KSB is one of the world’s leading suppliers of pumps, valves and related systems. KSB combines innovative technology and excellent service to provide intelligent solutions. This approach means that KSB employees are close to customers on all continents, providing them with pumps, valves and systems for almost all applications involving the transportation of liquids. A comprehensive range of services rounds off this customer-focused portfolio. KSB has been growing continuously since it was founded in 1871. Today the Group has a presence on all continents with its own sales and marketing companies, manufacturing facilities and service operations. More than 15,600 employees generate annual consolidated sales revenue of two billion euros. KSB WORLDWIDE With production plants, sales offices and agents in more than 100 countries, KSB is close to its customers throughout the world. Direct contact with local KSB specialists makes it easier for companies to implement their projects quickly, flexibly and at a high level of quality. KSB IN THE MEDIA www.facebook.com/KSB.Company www.twitter.com/KSBcompany www.youtube.com/user/ksbcompany https://www.instagram.com/ksbcompany/ FROM A SINGLE SOURCE: PUMPS AND VALVES, SERVICES AND SYSTEMS: • Pumps and valves for industrial applications • Comprehensive KSB services and original spare parts • Pumps, valves and systems for building services • Automation and drive solutions • Pumps, valves and systems for renewable energy applications • Slurry pumps for mining, suction dredgers and the oil sand industry • Pumps, valves and systems for water applications • Pumps, valves and systems for waste water applications • Pumps, valves and systems for energy applications
