Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $33 billion in affordable and responsible credit to our 5.5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.
We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.
Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.
We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1850 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.
About the Role:
We are seeking a detail-oriented and analytical Senior Analyst for Merchant Risk Monitoring, specializing in Operational Risk. This role is responsible for identifying, assessing, and mitigating operational risks associated with merchant activities. The ideal candidate will monitor merchant performance, detect fraud or compliance violations, and take proactive measures to protect the organization from financial, reputational, and regulatory risks.
What You’ll Do:
- Continuously analyze merchant activities and transaction patterns to identify potential operational risks, fraud, or compliance breaches
- Lead investigations into high-risk merchants, escalate concerns to management, and recommend appropriate actions
- Ensure adherence to internal risk policies and regulatory requirements. Recommend and develop risk mitigation strategies
- Generate risk reports, track key risk indicators (KRIs), and provide insights to stakeholders for informed decision-making
- Work closely with internal teams (Underwriting, Compliance, Legal, Finance, and Operations) to ensure coordinated risk management
- Enhance risk monitoring systems and workflows to improve efficiency and accuracy
- Conduct periodic merchant reviews and audits to assess ongoing risk exposure and compliance adherence
- Support the development of junior analysts through training and mentorship in risk assessment techniques and best practices
What We Look For:
- Bachelor’s degree in Finance, Business, Economics, Risk Management, or a related field
- 3-5 years of experience in merchant risk, operational risk, fraud detection, or compliance monitoring
- Strong understanding of merchant services, payment processing, and regulatory frameworks
- Experience working with risk assessment tools, fraud detection software, and data analytics platforms
- Ability to analyze large data sets to identify trends and risk patterns
- Strong investigative skills with attention to detail and critical thinking abilities
- Excellent communication skills, both written and verbal, with the ability to present findings to stakeholders
- Ability to work in a fast-paced environment and manage multiple priorities
Nice to Have:
- Proficiency in Excel, SQL, and risk management software is a plus
What We Offer You:
- Competitive salary and stock option plan
- 100% paid coverage of medical, dental and vision insurance
- Flexible PTO
- Opportunities for professional growth and development
- Paid parental leave
- Health & wellness initiatives
#BI-Hybrid #LI-Hybrid
For California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Upgrade, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Upgrade, Inc. and has not been reviewed or approved by Upgrade, Inc..
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Affordable Benefits — Employee-only medical, dental, and vision premiums are fully paid, minimizing out-of-pocket costs. Company materials and employee reports consistently highlight zero-premium employee coverage as a standout perk.
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Retirement Support — A 401(k) with a 4% company match that vests immediately is advertised, strengthening long-term financial support. This structure is described as competitive and straightforward.
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Fair & Transparent Compensation — Tech and product roles are considered market-competitive, with postings and self-reported packages showing six-figure pay and manager totals in the low-$200Ks. Compensation is rated very positively on some platforms, and salary bands in postings suggest market-aware ranges for specialized roles.
Upgrade, Inc. Insights
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What We Do
Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we’ve helped over 8 million customers access over $50 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We’re backed by some of the most prominent technology investors and were most recently valued at $7.3B. We’re consistently recognized for our innovative technology, rapid growth, and inclusive culture. Most recently, we were named one of the World’s Best Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, Best Places to Work in Fintech by American Banker, Best Employer by Forbes, and America’s Greatest Workplaces by Newsweek. Our technology and products have also earned us spots on the World's Top 250 Fintech Companies by CNBC, Deloitte Technology Fast 500, and Fintech Breakthrough Awards. We’re looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people.
Why Work With Us
We’re consistently recognized for our innovative technology, rapid growth, and inclusive culture. Most recently, we were named one of the World’s Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, Best Startup Employer by Forbes, and America’s Greatest Workplaces by Newsweek.
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