At Chewy we are building a Retail Operations team to become the most trusted and convenient destination for our pet partners to conduct business and are looking for a Sr. Program Manager in either our Plantation, FL, Boston, MA, or Bellevue, WA locations. This role will be owning Assortment Operations Business Dev and New Assortment Onboarding programs. Does this sound like you? If so, we would love to hear from you! Come run with the Pack!
What You'll Do:
- Develop process and KPIs for collecting feedback, identifying solutions, and launching process improvements across the end-to-end business development and new assortment onboarding
- Develop an Assortment Ops program roadmap that ensures we are prioritizing speed to market goals and onboarding new SKUs efficiently.
- Develop multiple mechanisms to scale speed to marketing including (but not limited to) WBR reporting, weekly new item oboarding, etc.
What You'll Need:
- Minimum 5-7 years of experience in a fast-paced setting or similar Customer Service or Partner Success environment directly managing multiple, cross-functional programs.
- Experience leading and coordinating product, merchandising, and operations relationships.
- Proficient in using project management software tools (Smartsheet, PowerPoint, Word, Confluence, JIRA, Oracle CRM, etc.) to lead and optimize process workflows, including maintenance of key project details and data points.
- Proven ability to use analytical, innovative, and quick-on-your-feet thinking to adapt workback plans while still delivering on time.
- Demonstrated track record of gaining trust and respect by consistently illustrating sound critical thinking skills and maintaining composure in ambiguous situations.
- Excellent attention to detail, effective negotiation and problem-solving skills.
- Great teammate, passionate about motivating and/or mentoring Team Members, encouraging a positive team environment and culture
- Bachelor's degree in Communications, Learning and Development, Operations, or related field.
- Travel is expected 10% of the year.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Employees engage in a combination of remote and on-site work.
