Senior Merchandising Analytics Manager
Boston, MA - Merchandising - Full time - R29548
Job Description:
What you'll do:
- Develop and implement analytics strategy for Chewy pet insurance business to drive actions to identify and segment high quality customers, increasing sales and retention using scientifically based methods and decision making.
- Provide insights and decision-making frameworks to drive acquisition (customer segmentation, price/coverage optimization, portfolio analytics, bundling behaviors, etc.), development of product features, and customer lifecycle management (claims behavior, cancelations).
- Support the business in building capabilities to analyze pricing vs. competitors.
- Lead the full cycle of analytical deliverables - ideation, data mining and analysis, insights, and recommendations to stakeholders.
- Lead process with minimal direction.
- Use technical expertise to conceptualize and develop new, reusable tools, models, and approaches to provide our partners with insights and recommendations to meet business goals.
- Serve as the subject matter expert on pet insurance data modeling, system architecture, data governance, and business intelligence tools.
- Build scalable, efficient, and automated data processes to facilitate customer-facing reporting.
What you'll need:
- Minimum Requirements: Bachelor's degree in Data Analytics, Mathematics, Computer Science, Engineering, Statistics, or related field and 5 years of experience required as a Business Intelligence Analyst, or related position/occupation.
- Alternate Education and Experience: Master's degree in Data Analytics, Mathematics, Computer Science, Engineering, Statistics, or related field of study and 3 years of experience required as a Business Intelligence Analyst, or related position/occupation.
- Experience must include 3 years of experience with the following:
- Analytics or data science experience in the e-commerce industry;
- Structured programming language for aggregate functions, query optimization, stored procedures;
- Utilizing experimental design (A/B tests) and statistical analysis to drive business decision making;
- Python & Python tools (Jupyter notebooks, functions, pandas, sklearn, matplotlib or similar); and
- Building automated data pipelines to trigger and monitor batch data transformation, data transfer, and model training jobs.
Employer: Chewy, Inc.
Office Address: 343 Congress Street, Floor 5, Boston, MA 02210
Other: Telecommuting permitted to 2 days/week.
Req: R29548
The base salary range for this role is $161,803 to $207,000 per year
- The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
- The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Skills Required
- Bachelor's degree in Data Analytics, Mathematics, Computer Science, Engineering, Statistics, or related field
- 5 years of experience as a Business Intelligence Analyst or related position
- 3 years of experience in e-commerce analytics or data science
- Structured programming language experience for aggregate functions and query optimization
- Experience with A/B testing and statistical analysis
- Experience with Python and its tools (e.g., Jupyter, pandas)
- Experience building automated data pipelines
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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