For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.
Ready to Power a Smarter World with us?
The Senior Mechanical Engineer, Customer Quality plays a critical role in ensuring customer satisfaction within the Commercial and Industrial Business Group. This position provides engineering expertise to resolve product quality issues, working cross-functionally with engineering, manufacturing, quality, and service teams. The role leverages Six Sigma methodologies and root cause analysis to identify issues, implement corrective actions, and drive continuous product improvement.
Responsibilities
Lead root cause investigations on product quality issues, partnering with cross-functional teams including quality, service, production, and design engineering
Design, develop, and execute diagnostic plans to identify and clearly define root causes of field and product issues
Implement corrective actions to resolve existing issues and prevent recurrence in future product designs
Participate in quality improvement initiatives focused on enhancing reliability, reducing field failures, and improving customer satisfaction
Support the Industrial Service team in resolving escalated customer issues requiring engineering expertise
Collaborate with Product Engineering and Manufacturing to incorporate field feedback and lessons learned into new product development and production processes
Utilise structured problem-solving methodologies (e.g., 8D, 5 Whys, Fishbone, FMEA) to drive consistent and effective outcomes
Apply engineering tools such as FEA, CFD, and 3D modelling to support analysis and solution development
Mentor and support the development of less experienced engineers and contribute to knowledge sharing across the team
Travel occasionally to Generac facilities and customer sites to support investigations and resolution efforts
Act with a high degree of independence, taking ownership of complex problems, decisions, and solutions while influencing cross-functional outcomes
Minimum Qualifications
Bachelor of Science degree in Electrical Engineering or a related discipline
5+ years of relevant engineering experience
Preferred Qualifications
Experience in new product design and development, including knowledge of materials such as plastics, aluminium castings, and sheet metal
Strong problem-solving capabilities with demonstrated ability to resolve complex engineering issues using root cause methodologies (e.g., 8D, 5 Whys, FMEA)
Proven ability to work cross-functionally in a matrixed environment and lead aspects of project teams
Demonstrated ability to manage multiple projects with high accuracy, strong attention to detail, and effective prioritisation
Strong written and verbal communication skills, with the ability to translate technical information for diverse audiences
Experience with engineering tools and systems, including FEA, CFD, 3D modelling (ProE/SolidWorks), and ERP systems (e.g., SAP)
Knowledge of generator systems and liquid-cooled engine design and control principles
Strong analytical and decision-making skills, with the ability to work independently, apply engineering knowledge to improve products and processes, and understand broader business impact
Great Reasons to work for Generac
Competitive Benefits: Health, Dental, Vision, 401k and many more
State-of-the-art facility with an onsite gym, walking trails, café, free parking and many employee activities
Scheduled events throughout the year that allow our employees, both current and retirees, to gather together and enjoy their time with their families and co-workers
Pride! When a storm strikes, Generac employees always rise to the occasion. Each time a storm hits, many employees volunteer their time with the customer support team or on the production line, while others go right into storm-affected areas to repair generators
Make a positive impact. Generac has always been community-minded and dedicated to giving back. The company proudly offers a Volunteer Time Off program, inviting team members to participate in charitable volunteer opportunities on company time.
We believe in having fun. From minor celebrations to major events, our employees balance their work by building a strong culture of teamwork and collaboration through a variety of occasions, including our Fun Days.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”
Skills Required
- Bachelor of Science degree in Electrical Engineering or related discipline
- 5+ years of relevant engineering experience
- Experience in new product design and development
- Strong problem-solving capabilities
- Ability to work cross-functionally in a matrixed environment
- Strong written and verbal communication skills
- Experience with engineering tools and systems
- Knowledge of generator systems and liquid-cooled engine design
What We Do
Generac is a leading energy technology company committed to powering a smarter world. Our purpose is to lead the evolution to a more resilient, efficient, and sustainable world through our backup and prime power systems. As a company, we are committed to sustainable, cleaner energy products poised to revolutionize the 21st century electrical grid. Founded in 1959, Generac introduced the first affordable backup generator and later created the category of automatic home standby generators. Generac’s people contribute to the company’s growth and success by living our corporate values everyday - integrity, innovation, agility, teamwork, and excellence. We foster a culture that supports diversity, equity, inclusivity, and good corporate citizenship, globally. If you're interested in powering your future with Generac, visit www.generac.com/about-us/careers to find a position that fits your career goals and celebrated talents. #PoweringPossibilities #ThePowerOfGenerac
