Chewy is looking for a Senior Marketing Project Manager to join our Marketing Planning & Operations team! In this role, you will lead the end-to-end execution of high-visibility, cross-functional campaigns, managing complex workflows and ensuring successful delivery against scope, timeline, and quality standards. You will also mentor Marketing Project Managers (PMs), contribute to process development, and partner with leadership to optimize operational performance.
The ideal candidate brings critical thinking, strong leadership presence, and deep experience in integrated campaign management across multiple channels.
What You'll Do:
- Own end-to-end development of strategic, cross-functional marketing campaigns.
- Lead intake and planning for complex initiatives, partnering with Program Managers, Marketing, Creative, and Studio to define deliverables, scope, and timelines.
- Anticipate and mitigate risks, resolving blockers quickly to maintain momentum.
- Influence prioritization and resource alignment through strategic collaboration.
- Serve as a mentor to Marketing PMs, providing guidance on standard processes and workflow efficiencies.
- Drive operational improvements by identifying inefficiencies in current processes and recommending scalable solutions to evolve processes, templates, and tools for campaign delivery.
- Analyze campaign performance and workflow metrics to identify improvement opportunities.
- Represent Marketing PM in cross-functional operational forums and planning sessions.
- Find opportunities to improve collaboration between Marketing, Program Management, Creative, and Studio, encouraging stronger partnerships and more efficient workflows.
- Track project success metrics to identify problems, draw conclusions, and provide an action plan.
- Communicate complex project insights clearly and effectively across levels to support strategic alignment.
What You'll Need:
- 7+ years of experience in a fast-paced studio, agency, or marketing production environment managing complex projects and workflows.
- 2+ years in a leadership role with direct team management and/or the ability to mentor and guide Marketing Project Managers in process optimization and collaborator management.
- Proven ability to lead high-visibility, cross-functional projects from intake through execution, ensuring alignment between creative, marketing, and production teams.
- Expertise in project intake, workflow optimization, and forecasting methodologies to improve resource planning.
- Proficiency in project management platforms such as Workfront or Jira, with experience using data to drive operational decision-making.
- Strong negotiation and problem-solving skills, with the ability to navigate ambiguous situations and provide clear, strategic solutions.
- Excellent attention to detail, ensuring quality control and adherence to brand standards across all Studio projects.
- Demonstrated ability to thrive under pressure and meet tight deadlines in a high-volume creative environment.
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Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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