If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
Role Purpose
The Senior Marketing Manager at SECU will be an integral part of our growing marketing
team and will lead the development and execution of strategic marketing campaigns.
This position will work with leadership and business owners to promote our brand across marketing channels and educate members on the products, services and financial education resources that will help them be successful in their financial journey.
This role will be essential in identifying and targeting SECU members and working with creative teams to provide consistent and cohesive messaging in digital and traditional marketing channels. Additionally, this position will provide guidance to, and potentially management of Marketing Managers or Specialists in their support of the execution of marketing campaigns.
To be successful, candidates must be strategic thought leaders and have a strong project management background with experience leading high-level marketing campaigns. They must be able to set strategic direction and identify clear objectives while understanding the marketing needs of their assigned business units. The Senior Marketing Manager will work to manage content, collateral, and programs to grow awareness and consideration, educate our members, and drive successful marketing campaigns for a variety of business units throughout the credit union.
Responsibilities
• Strategy and Execution (70%)
o Responsible for building member insight-driven marketing strategies and
campaigns for different lines of business.
o Ideate and execute account-based multi-touch campaigns that include
executive engagement, thought leadership, direct mail, events, digital and
member experiences, etc.
o Build quarterly and annual marketing plans, manage budgets, and
execute on those plans in a collaborative and fast-paced environment.
o Oversee all aspects of projects, set deadlines, assign responsibilities, and
monitor and summarize progress of project, including the management of
the creative process with internal and external agencies, and provide
feedback based on brand standards.
• Collaborate with Business Units (25%)
o Interact with internal departments and external partners to determine
strategy, develop content, and execute result-oriented tactics that positively
impact revenue, relationships, and reputation.
o Lead ongoing account check-ins with business owners, marketing managers,
specialists, and creative teams to ensure goals and project plans remain on
track, and discuss requirements and modifications as needed.
• Measure, Analyze and Share Performance (5%)
o Create campaign KPIs aligned with member objectives, project plans and
marketing goals.
o Collaborate with digital and business owners to develop metrics including
indicators of campaign effectiveness, lead generation, and ROI.
o Own reporting and analysis to ensure campaigns and projects perform
against goals and are optimized.
o Provide ongoing data and insights on multi-touch campaigns, and a wrap
report outlining objectives, KPIs, content utilized and overall performance at
the close of each campaign.
Requirements
• 5 years marketing and/or communication experience
• Bachelor’s degree in marketing, communications, or business administration
• Strong project management experience leading the development of content
by cross-functional teams
• Extensive experience with marketing project management software (ex: Jira,
Workfront, Asana, Monday.com)
• In-depth understanding of and experience managing marketing strategies,
channels, and operations
• Must have excellent leadership, communication, collaboration, analytical and
problem-solving skills
• Well-organized and detail oriented
Preferred Requirements
• 6 - 10 years of marketing and/or communication experience
• Financial industry experience
Job Environment
We offer a hybrid work environment with a balance of at-home and in-office
days that will require close physical proximity to other employees. Some
background noise from other employees, copy machine, and telephone calls
should be expected.
SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Disclaimer
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.
Skills Required
- 5 years marketing and/or communication experience
- Bachelor's degree in marketing, communications, or business administration
- Strong project management experience leading the development of content by cross-functional teams
- Extensive experience with marketing project management software (ex: Jira, Workfront, Asana, Monday.com)
- In-depth understanding of and experience managing marketing strategies, channels, and operations
- Excellent leadership, communication, collaboration, analytical and problem-solving skills
- Well-organized and detail oriented
- 6 - 10 years of marketing and/or communication experience
- Financial industry experience
SECU Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SECU and has not been reviewed or approved by SECU.
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Retirement Support — Immediate 100% vesting and a 200% employer match on employee 401(k) contributions from 1–5% of pay (up to a 10% employer match) stand out. This level of support is described as unusually rich among financial‑services employers.
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Leave & Time Off Breadth — 11 paid holidays plus 16 floating‑holiday hours, paid parental and caregiver leave, bereavement and volunteer time, and PTO that can reach 32 days per year with carryover up to 280 hours. These provisions provide predictable time off and flexibility across life events.
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Healthcare Strength — Medical (PPO or HDHP) with HSA/FSA options, dental including a minor‑child orthodontia option, and vision are available for employees and eligible dependents. Employer‑paid basic life/AD&D and short‑term disability, with subsidized long‑term disability, add robust income protection.
SECU Insights
What We Do
Even though we're North Carolina's largest credit union, we're still just "people helping people." We currently serve over 2.6 million members through more than 270 branch offices - and growing! Members have 24/7 access to account services from over 1,100 ATMs, as well as via phone, our website, and the SECU Mobile App. Since 1937, we've provided financial services to employees of the State of North Carolina, public boards of education, and employees of associations formed for the benefit of State employees, as well as their immediate family members. We are the trusted provider of financial services for millions of members. And, according to Forbes Magazine, we're the best credit union in North Carolina. State Employees' Credit Union (SECU) is an Equal Housing Opportunity lender and federally insured by NCUA. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
