Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.
How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in
About the role:
We’re seeking a data-driven, results-oriented Head of Marketing Strategy & Chief of Staff to build and optimize our global marketing engine. This team member will drive marketing performance, align cross-functional initiatives, manage the marketing budget, and oversee our MarTech stack to ensure alignment with revenue goals and operational excellence.
You will partner closely with the CMO and cross-functional teams, playing a pivotal role in pipeline generation, improving lead flow and attribution, streamlining marketing processes, and scaling our marketing technology capabilities to drive measurable business impact.
Key Responsibilities:
- Marketing Performance & Cross-Functional Alignment:
- Drive marketing performance by aligning cross-functional initiatives that impact acquisition, pipeline acceleration, and conversion rates.
- Lead collaboration between Marketing ops, sales, product, demand generation, product marketing, growth, and regional marketing teams to create seamless, integrated processes.
- Leverage data-driven insights to optimize overall marketing spending and improve business outcomes.
- Revenue Alignment & Budget Management:
- Refine and implement marketing analytics, reporting frameworks, and attribution models to measure effectiveness.
- Oversee lead management processes, ensuring seamless marketing and sales alignment.
- Partner with RevOps to optimize funnel performance, lead scoring, and lifecycle marketing initiatives.
- Own the marketing budget, ensuring efficient allocation of resources to drive maximum ROI and growth.
- Martech & Automation Leadership:
- Own the marketing technology roadmap, ensuring a best-in-class stack that scales with business needs.
- Oversee CRM, automation platforms, and data integration to drive personalization and efficiency.
- Enhance trigger-based email capabilities and customer engagement automation.
- Leadership, Process Optimization & Cross-Functional Collaboration:
- Act as a right hand to the CMO, helping shape marketing’s strategy and operational excellence.
- Mentor a high-performing cross-functional marketing team.
- Identify and implement process improvements to increase efficiency and scalability in marketing workflows.
- Collaborate with product marketing, growth, and regional marketing teams to ensure consistent execution of global initiatives.
Qualifications:
- 5-10 years of experience in B2B SaaS marketing, with a deep focus on demand, martech, marketing performance, and operational excellence.
- Proven track record in driving marketing performance through cross-functional collaboration.
- Strong analytical mindset with expertise in marketing attribution, pipeline forecasting, and data-driven decision-making.
- Experience managing complex martech stacks, including platforms like HubSpot, Salesforce, Marketo, HockeyStack, Bizable, 6sense, and automation tools.
- Demonstrated experience in marketing budget ownership, ensuring optimal investment allocation.
- Exceptional leadership skills with the ability to drive change and influence at all levels of the organization.
- Passion for process optimization, marketing efficiency, and customer engagement.
Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.
Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.
We’re creating a place where great people trust one another and thrive together.
People flourish at Aircall and now is the time to be part of the team and the journey we’re on.
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💵 Competitive salary package & equity
🏨 Medical, dental, and vision insurance is 100% covered
📈 401k plan with company matching!
✈️ Unlimited PTO — take the time you need to come to work feeling great!
⭐️ Wellness, internet, and childcare reimbursements
💚 Generous parental leave policy
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
Want to know more about candidate privacy? Find our Candidate Privacy Notice here.
Aircall Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Aircall and has not been reviewed or approved by Aircall.
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Healthcare Strength — Employer-paid core medical, dental, and vision coverage is emphasized, alongside mental health and wellness support. Coverage is described as starting quickly after hire and complemented by wellness reimbursements and related programs.
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Parental & Family Support — Generous parental leave for primary and secondary caregivers is highlighted, with added childcare reimbursements. Family-oriented benefits are positioned as part of a supportive culture.
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Leave & Time Off Breadth — Unlimited PTO, wellness days, and paid volunteer time are offered. Time-off policies are framed to encourage rest and work-life balance.
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What We Do
Aircall is the phone system for modern business. An entirely cloud-based voice platform that integrates seamlessly with popular productivity and helpdesk tools that workplaces are already using, Aircall was built to make phone support as easy to manage as any other business workflow—accessible, transparent, and collaborative.
Why Work With Us
At Aircall, we’re equally thrilled by our ambitious goals, and by the journey that will lead us there. Our culture is rooted in our mission: we believe that now more than ever, good communication has the ability to make a difference. We’re learning, trying, and improving every day.
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