The Role
The Senior Manager oversees the procurement function, focusing on efficiency, KPI monitoring, coaching direct reports, cost reduction, and stakeholder satisfaction. They collaborate across functions, improve services, assist in recruiting, and manage customer-vendor interactions.
Summary Generated by Built In
• Primary responsibility to ensure the efficiency and effectiveness of the procurement function, including quality performance against SLA/KPI and fulfilling stakeholders expectations
• Actively collaborates with other functional leaders to share best practices and key performance indicators
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
• Identifies cost reduction opportunities by streamlining processes and systems (i.e., modification of responsibilities, elimination of non-value added processes)
• Drives continuous improvement in overall services levels through monitoring of KPI
• Understands and embraces the Corporate operations and strategic directions
• Aids the recruitment, selection, orientation, training of buyers
• Interacts with customers to assure needs are meet; informs customers of lead times, price changes and/or other changes.
• Performs necessary follow-up between customers and vendors
• Performs a variety of tasks as assigned
• Add or request new vendor setup as required
Skills Required
- Experience in procurement management
- Ability to supervise and coach team members
- Strong understanding of KPIs and SLAs
- Experience in cost reduction strategies
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The Company
What We Do
OP360 is a US-headquartered BPO provider offering intelligent customer experience and outsourcing solutions. They partner with ambitious global brands to make scaling easy, specializing in customer support, back-office operations, and AI services across diverse industries.
