Service Center
CSCS TXJob SummaryOur Customer Success Team is the first stop in creating an exceptional customer experience to earn lifetime promoters. You will work closely with internal and external partners to deliver operational consistency and inspire every teammate to reach their full potential. Ensuring processes, tools and continuous improvement training assist us in delivering the highest level of customer service.
Role and Responsibilities- Demonstrate and model Caliber’s values and organizational Culture and promote Caliber’s standards and guidelines by personal example.
- Demonstrate a strong ability to lead, develop, and inspire others to achieve success
- Create and maintain a high level of awareness and accountability with Contact Center leadership including Supervisors, Trainer, Leads and customer facing teammates.
- Actively lead a team of Customer Success teammates and participate in the orientation and training of teammates.
- Oversight of Remote (WFH) Teammates
- Coach teammates for success through development of skills
- Quarterly workforce planning using Workforce management
- Team Builder, Subject Matter Expert and Chief collaborator with other CSCS Departments
- All long-term Staffing Needs; Recruiting and Retention
- Point of contact for Operations and Strategic Accounts on opportunities or help with any urgent needs they have
- Monitor and coach virtual team & lead engagement meetings
- Exhibit conduct of the highest ethical standards, integrity and honesty to prevent conflict between the interest of the Company and any personal interest.
- Maintain absolute confidentiality of all Company proprietary information which includes, but is not limited to, information about the Company’s management, associates, accounts, methods of doing business, operations, marketing, and sales strategies.
- Develop and enhance own management and technical skills, as educational opportunities are available.
- Misc. projects as required
- Minimum 2 years collision industry experience preferred
- Minimum 5 years customer service/call center experience
- Minimum 5 years of leadership experience
- Ability to Travel as needed
- Knowledgeable with workforce management and process improvement
- Ability to independently identify areas of opportunity and implement resolution strategies
- Experience implementing and communicating large-scale initiatives through planning, collaboration, and influence. Strong change management skills.
Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.
Must be eligible to work in the U.S. with no restrictions.
Skills Required
- Minimum 2 years of collision industry experience
- Minimum 5 years of customer service or call center experience
- Minimum 5 years of leadership experience
- Ability to travel as needed
- Knowledge of workforce management and process improvement
- Ability to independently identify opportunities and implement resolution strategies
- Experience implementing and communicating large-scale initiatives through planning, collaboration, and influence
- Strong change management skills
- Must be eligible to work in the United States without restrictions
Caliber Collision Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Caliber Collision and has not been reviewed or approved by Caliber Collision.
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Healthcare Strength — Day-one eligibility for medical, dental, and vision is broadly highlighted, alongside company-paid life, AD&D, and disability insurance. Supplemental options such as FSA and accident/critical-illness coverage expand the offering.
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Retirement Support — A 401(k) with company match is a consistent feature, with some materials noting automatic enrollment. This provides structured support for long-term savings from the start.
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Leave & Time Off Breadth — Paid holidays and PTO are offered from day one or begin accruing immediately for full-time teammates. Immediate access to time off is presented as part of the standard package.
Caliber Collision Insights
What We Do
As one of the nation's largest auto collision repair providers, Caliber offers unlimited opportunities to drive your career forward. Surrounded by a purpose-driven, team-centric culture, you are empowered to create the roadmap for your future. With more than 1,800 centers nationwide across 41 states, Caliber features a wide range of automotive services including collision, auto glass and fleet solutions. We are known for providing an outstanding customer experience and regularly rank among the highest customer satisfaction scores in the industry. Our commitment to caring for people extends to our Caliber teammates and their careers. When you join Caliber, you're not just an employee but part of a dedicated team. You'll receive mentoring from some of the brightest minds in the industry, as well as industry-leading pay and a comprehensive day-one benefits program. At Caliber, we care about your well-being. We're proud to have been the only auto repair company on Forbes' list of "America's Best Large Employers"-an honor awarded to companies with high employee satisfaction. We're also proud to have been recognized by Inc. as a Best in Business Extra Large Company (500+ employees), receiving a gold medal for our efforts in going above and beyond to make a positive impact. Caliber is an equal-opportunity employer. We are committed to fostering an inclusive and diverse workplace
