- Ensure it is kept up to date and relevant.
- Chase people (Onshore and Offshore) who are not filling it in before the daily meeting.
- Use it to drive topics for discussion in the daily call.
- Look for opportunities for continuous improvement.
- Manage Jira Board.
- Manage#fpa_change_management Slack channel.
- Ensure tickets are assigned to the right people.
- Chase progress on open items.
- Ensure Jira tickets are kept up to date.
- Present current progress and blockers at least weekly to the FP&A team meeting or in a separate session.
- Ensure there is bigger-picture thinking so that changes do not contradict each other and are appropriately prioritized.
- Centrally coordinate changes that impact multiple teams or applications.
- Plan changes while understanding dependencies
- Perform UAT unless otherwise agreed.
- Should not test own development work.
- Ensure testing is appropriate and provides sufficient assurance.
- All changes must be tested before release/rollout.
- Evidence of testing must be recorded in Jira.
- During ticket creation/allocation, agree on appropriate reviewers and approvers.
- Ensure changes receive approval before implementation.
- Approval evidence must be recorded in Jira
- Ensure it is kept up to date and relevant.
- Chase people (EXL and Convex) who are not filling it in before the daily meeting.
- Use it to drive topics for discussion in the daily call.
- Look for opportunities for continuous improvement.
Skills Required
- Manage and maintain the Jira board
- Manage #fpa_change_management Slack channel
- Assign Jira tickets to appropriate people
- Chase progress on open items and chase people who do not update status
- Present current progress and blockers at least weekly
- Coordinate changes that impact multiple teams or applications
- Plan changes with understanding of dependencies
- Perform UAT (must not test own development work)
- Ensure all changes are tested before release and testing evidence recorded in Jira
- Agree on reviewers and approvers during ticket creation and record approval evidence in Jira
- Identify and drive continuous improvement opportunities
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
