Senior Manager, Workplace Technology

Ready to be a Titan?
At ServiceTitan, we build technology that powers the trades—and we believe our internal technology should set the same bar for quality, scale, and experience.

We’re looking for a Senior Manager, Workplace Technology to lead our global Workplace Technology (WPT) function. This is a leadership role responsible for delivering a modern, secure, AI-enabled employee experience across devices, collaboration, networking, service desk, and productivity platforms.

This leader will operate with a product mindset, strong business partnership, and a clear focus on outcomes: employee productivity, satisfaction, and scalability. You’ll partner closely with People, Business Systems, Data, Security, Legal, Finance and Real Estate to ensure our workplace technology evolves with our growth and culture.

What you'll do:

Set the Workplace Technology Vision

• Own and execute the global Workplace Technology strategy, aligning employee experience with ServiceTitan’s business goals and growth trajectory.

• Define the end-to-end employee technology experience in partnership with the People team - from onboarding to day-to-day work to offboarding, across in-office, hybrid, and remote environments.

• Establish WPT as a strategic, data-driven function, not a reactive support organization.

Lead an AI-Enabled Employee Experience

• Embed AI and automation across workplace technology and IT support to reduce friction and improve speed, quality, and consistency.

• Transform the IT Service Desk into a proactive, AI-augmented support model, including:

  • Enable Self-service capabilities and deployment of AI Agents

  • Automated incident resolution and workflow orchestration

  • Experience and sentiment insights to continuously improve CSAT

• Drive adoption of AI capabilities across Google Workspace, Atlassian, and Slack, in partnership with Business Systems and Data teams.

Own Core Workplace Technology Domains

You will have accountability for:

• End-User Devices & Asset Management – Global lifecycle management of laptops, mobile devices, peripherals, inventory, vendors, and zero-touch provisioning.

• Collaboration, AV & Hybrid Work – Scalable, reliable meeting room and collaboration experiences that create parity between remote and in-office employees.

• Network & Connectivity – Secure, high-performance global offices and remote connectivity.

• Employee Productivity Applications – ownership and optimization of our core stack: ex. Google Workspace, Atlassian (Jira/Confluence), Salesforce-Slack and other platforms

• Global IT Service Desk – support operations, SLAs, tooling, and continuous improvement.

Partner Across the Business

• Partner closely with Business Systems and Data teams to ensure clean integration across employee systems (HRIS, Legal, Identity / Access, ERP / CRM).

• Enable a single source of truth for employee lifecycle, access, and experience data.

• Collaborate with People, Security, Legal and Real Estate to deliver secure, compliant, and scalable workplace solutions.

Lead, Communicate, and Scale

• Build and lead a high-performing global Workplace Technology team, setting clear priorities, operating models, and development paths.

• Communicate effectively with executive leadership, translating technical initiatives into business and employee impact.

• Manage strategic vendors, contracts, and budgets with a focus on value, reliability, and long-term scalability.
   

What you'll bring:

• 15+ years of IT experience, including experience running a modern Workplace Technology or Corporate Engineering function.

• Proven success operating at a WPT leadership level in a fast-growing, global environment.

• Experience getting stakeholder buy-in and implementing AI first approach 

• Deep experience across:

  • End-user devices and asset management

  • AV, networking, and hybrid work environments

  • IT Service Desk leadership and transformation

  • Enterprise collaboration and productivity platforms

• Strong expertise with core platforms: ex. Google Workspace, Atlassian (Jira/Confluence), and Salesforce-Slack.

• Demonstrated ability to partner with Business Systems and Data teams.

• Hands-on experience applying AI and automation to IT operations and employee experience.

• Strong executive and leadership communication, stakeholder management, and financial ownership skills.
   

How Success Is Measured

• Improved employee technology satisfaction (ESAT)

• Increased AI and automation deflection across IT support

• Faster onboarding, lower MTTR, and fewer repeat incidents

• Scalable operations that support growth without added friction

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 
Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $152,600 USD - $204,200 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.