Senior Manager, Wallet Operations- Quezon City, Philippines
Would you like to play a key role in digital wallet and associated card products? Are you interested in joining a globally diverse FinTech organization? Join Western Union as Senior Manager, Wallet Operations.
Western Union powers your pursuit.
As a Senior Manager, Wallet Operations, you will be responsible for overseeing and optimizing our end-to-end payment processes. This role will focus on digital and wallet operations, chargebacks and disputes, exception reporting and escalations management for settlements and customer handling, ensuring seamless financial transactions, regulatory compliance, and operational efficiency.
The ideal candidate will combine strong analytical skills with deep knowledge of payment systems and a proactive approach to risk management.
Role Responsibilities:
- Wallet Operations: Manage Digital Wallet functionality, including funding, withdrawals, reconciliations, and user experience improvements.
- Escalation Management: Overseeing general processes and providing support on escalated matters.
- Chargebacks and disputes: Lead the resolution process for chargebacks and disputes, liaising with card networks, banks, and customers to minimize losses.
- Partner Management: Supporting Western Union’s clients and vendors to ensure smooth collaboration.
- Exception Reporting: Develop and maintain robust exception reporting frameworks to identify anomalies, mitigate risks, and drive corrective actions.
- Compliance and Risk Oversight: Ensure adherence to regulatory requirements, internal controls, and industry best practices.
- Process Improvement: Setting up and documenting processes while actively identifying enhancement opportunities, streamlining workflows, implementing automation, and boosting overall operational efficiency.
- Cross-functional collaboration: Partner with Finance, Product, Engineering, and Customer Support teams to align payment operations with business goals.
Role Requirements:
- Bachelor’s degree in Finance, Business, Economics, or related field; advanced degree preferred.
- 8+ years of experience in payment operations, settlement, or financial services; experience in change management is a plus.
- Strong knowledge of digital wallets, card networks, chargeback processes, and dispute resolution.
- Proven expertise in exception reporting, reconciliation, and risk management.
- Excellent analytical, problem‑solving, and communication skills.
- Proficient with payment platforms, ERP systems, and reporting tools.
- Leadership experience with the ability to manage and motivate teams.
We make financial services accessible to humans everywhere. Join us for what’s next.
Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations.
You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.
Benefits
You will also have access to short-term incentives, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your Philippines specific benefits include:
- Paid Sick Leave and Vacation Leave
- Health card (HMO) coverage with unlimited dependents from day 1 of employment
- Performance Incentive Program/ Performance Bonus
- Hybrid Working Arrangement
- Employee Wellness
- Global Recognition and Rewards Programs
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
#LI-ES1
Estimated Job Posting End Date:
06-30-2026This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Skills Required
- Bachelor's degree in Finance, Business, Economics, or related field
- Advanced degree
- 8+ years of experience in payment operations, settlement, or financial services
- Experience in change management
- Strong knowledge of digital wallets, card networks, chargeback processes, and dispute resolution
- Proven expertise in exception reporting, reconciliation, and risk management
- Proficient with payment platforms, ERP systems, and reporting tools
- Leadership experience with ability to manage and motivate teams
- Excellent analytical, problem-solving, and communication skills
- Knowledge of regulatory requirements, internal controls, and compliance oversight
Western Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Western Union and has not been reviewed or approved by Western Union.
-
Leave & Time Off Breadth — Leave & Time Off Breadth: Job postings list Flexible Time Off for many U.S. roles and include at least one paid volunteer day. Global benefits materials outline paid time off categories across locations.
-
Retirement Support — Retirement Support: U.S. roles commonly advertise a company 401(k) contribution. This feature is presented as a core element of the package for eligible employees.
-
Parental & Family Support — Parental & Family Support: Company materials emphasize parental leave and adoption assistance. Education-oriented support such as scholarships and tuition assistance further extends family benefits.
Western Union Insights
What We Do
Western Union is here for what's next. Each day, our diverse global teams invent and build new ways to send, save, and spend money. Wherever our customers are in the world, whatever currency they prefer, we're evolving to meet the demands of tomorrow. When we help make financial services more accessible to people everywhere, we transform lives and communities, positioning us to become the world's most accessible financial services company. That's our vision, and we need talented, forward-thinkers like you to help make it a reality. Our global workforce tackles complex issues every day, making them the backbone of our innovative spirit since 1851. If you're ready to be part of our evolution, apply now.
Why Work With Us
Diversity is a core strength at Western Union, providing the foundation for our corporate values – purpose-driven, globally-minded, and trustworthy and respectful. With a presence in 200+ countries, we are committed to providing a rich and inclusive work environment that reflects each employee’s unique culture, background, and perspectives.
Gallery
