Senior Manager, Vehicle Transaction Platform

As Senior Manager, Technical Product Management, Vehicle Transaction Platform, you will lead the product team responsible for the systems that enable customers to successfully purchase a Scout vehicle. 

You will own the strategy, roadmap, and performance of the platform powering registration and titling, taxes and fees, financing, identity verification, fraud prevention, insurance verification, trade-ins, document generation, and secure document storage. You will lead and develop product managers responsible for these capabilities while ensuring they operate as a cohesive, scalable transaction platform. 

Working closely with consumer product, engineering, operations, finance, legal, compliance, and customer experience teams, you will establish priorities, resolve complex cross-functional challenges, and deliver the technology and operational capabilities behind Scout’s direct-to-consumer transaction experience. 

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

Lead the Vehicle Transaction Product Team 

• Lead, coach, and develop a team of specialized technical product managers. 
• Establish clear ownership, priorities, objectives, and measurable outcomes across the team. 
• Empower product managers to lead their domains while holding the team accountable for end-to-end customer and business outcomes. 
• Establish effective planning, prioritization, and decision-making practices. 
• Assess organizational capacity and build the product capabilities needed as Scout grows. 

Define Vehicle Transaction Strategy 

• Own the vision, strategy, operating model, and roadmap for Scout’s Vehicle Transaction Platform. 
• Translate business objectives into measurable customer, operational, and platform outcomes. 
• Prioritize investments across transaction domains, balancing near-term business needs with long-term scalability. 
• Guide the platform’s evolution as Scout expands its products, markets, and transaction capabilities. 
• Communicate strategy, priorities, trade-offs, risks, and investment needs to senior leadership. 

Own the End-to-End Transaction Platform 

• Oversee product capabilities spanning registration and titling, taxes and fees, financing and credit, identity verification, fraud prevention, insurance verification, trade-ins, document management. 
• Ensure these capabilities operate as a cohesive customer and operational journey. 
• Partner with engineering leadership on platform architecture, system boundaries, integrations, data flows, and technical investments. 
• Lead product strategy for third-party transaction partners and integrations, including APIs, data contracts, service expectations, and exception handling. 
• Evaluate build, buy, and partner decisions based on customer value, operational impact, cost, risk, and scalability. 
• Ensure the platform is scalable, secure, compliant, resilient, observable, and auditable. 

Drive Execution and Business Outcomes 

• Partner across consumer product, engineering, operations, finance, legal, compliance, customer support, vehicle delivery, and customer experience. 
• Align stakeholders on priorities, ownership, dependencies, and execution plans. 
• Navigate complex cross-functional decisions and resolve competing business and technical priorities. 
• Establish and monitor KPIs such as transaction completion, checkout conversion, financing approvals, registration completion, fraud detection effectiveness, operational efficiency, and exception resolution. 
• Use customer insights, operational feedback, and platform data to continuously improve outcomes. 
• Provide leadership with clear visibility into product performance, delivery progress, dependencies, capacity, and material risks.

Location & Travel Expectations:

• This role will be based out of the Scout Motors corporate headquarters in Charlotte, NC, or San Ramon, California. 
• This role requires 3 days per week in the office, with regular in-person meetings and events. Subject to change. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:

Product and People Leadership 

• 10+ years of relevant experience, including demonstrated experience leading and developing product managers responsible for complex technical products or platforms. 
• Experience setting team objectives, delegating ownership, managing performance, and developing product talent. 
• Proven ability to establish direction and operating structure when problems or requirements are not clearly defined. 
• Ability to balance people leadership, product strategy, portfolio management, and execution accountability. 

Domain and Platform Experience 

• Experience leading products across multiple transaction, commerce, or regulated domains, such as financing, identity and fraud, taxes and fees, registration and titling, trade-ins, or document management. 
• Experience managing dependencies across customer experiences, enterprise systems, operational workflows, and external partners. 
• Strong technical fluency across APIs, system architecture, workflow orchestration, event-driven systems, data models, and enterprise integrations. 
• Ability to partner effectively with engineering leaders on technical trade-offs, architecture, sequencing, and platform investments. 
• Familiarity with security, privacy, compliance, resilience, and audit requirements. 
• Direct-to-consumer automotive experience is strongly preferred. 

Leadership Skills 

• Strong people leadership, coaching, delegation, and organizational development skills. 
• Exceptional communication, collaboration, negotiation, and stakeholder management skills. 
• Ability to influence senior leaders and cross-functional partners while maintaining productive working relationships. 
• Strong systems thinking and analytical decision-making skills. 
• Ability to establish direction, align teams, and drive decisions in ambiguous environments. 
• Sound judgment and the ability to make timely decisions with incomplete information. 

Education 

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field, though demonstrated experience in real-world product development is far more critical. 

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
• Corporate Vehicle Program with:
  • Eligibility for 1 assigned vehicle
  • A mobility stipend

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $180,000.00 - $220,000.00

Initial California base salary range= $198,000 - $242,000

Internal leveling code: M7