We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Role Summary
In Health Care Delivery, our work helps simplify health care by creating experiences that support better outcomes for patients and give providers more time to focus on care. As digital experiences, complex systems, and AI-enabled tools become more interconnected, we are looking for a Lead Experience Designer who can connect customer needs, business goals, technical realities, and emerging capabilities into thoughtful solutions grounded in real-world health care contexts.
This is a hands-on role for someone who brings strong systems thinking, a high bar for craft, and the ability to work effectively across a shared domain leadership model. The right person will help move work forward in a rapidly changing environment and demonstrate the curiosity, experience, and judgment to discover the right problem, deliver thoughtful solutions, and continuously improve over time.
In this role, you will
- Represent design across a broad, complex, and technical domain, advocating for user needs, experience cohesion, and high-quality execution within a cross-functional leadership team
- Design high-quality end-to-end experiences across products and services, using artifacts such as prototypes, workflow diagrams, technical flows, information architecture, and experience models to clarify the problem space and align teams toward a common goal
- Help teams frame problems, identify opportunities, and make thoughtful decisions in ambiguous spaces
- Apply systems thinking to connect user needs, business goals, technical constraints, dependencies, and integration points into coherent solutions
- Use human-centered design methods and user insights to keep teams focused on real customer needs during framing, solutioning, and iteration
- Drive tactical delivery and strategic impact in a rapidly changing environment, balancing adaptability, prioritization, and a focus on outcomes
- Thoughtfully incorporate AI capabilities, tools, and workflows into everyday work, with both speed and quality in mind, while knowing what requires collaboration and what can be delegated
Essential Qualifications
- 7+ years of experience in product design, UX design, service design, or a closely related discipline within a complex corporate setting
- Fluency with industry-standard product design tools such as Figma, and ability to integrate common AI tooling such as Claude and Copilot into everyday work
- Demonstrated ability to operate independently with accountability, delivering what is needed to achieve stated outcomes in a results-oriented environment with minimal supervision
- Ability to frame problems clearly, move between strategic thinking and hands-on execution, stay connected to the core problem throughout the design process, and measure impact over time
- Ability to break down complex design problems into the right size and sequence, and connect the work to broader user journeys, organizational context, and cross-functional systems
- Strong communication and presentation skills, with the ability to use storytelling to explain design rationale clearly, influence decisions and product direction, facilitate alignment through workshops, and adapt the message for different audiences
Preferred Qualifications
- Comfort leveraging a broad range of research methodologies, insights, and data to inform design decisions and optimize outcomes
- An entrepreneurial mindset, with curiosity for experimentation and a focus on delivering, learning, and creating enterprise value
- Openness to evolving tools and processes, including AI-enabled ways of working, along with interest in stretch assignments that support personal and professional growth
- Comfort working in complex, regulated environments where user needs, business goals, operational constraints, and technical dependencies must all be balanced
- Proactive attention to accessibility and inclusive design across complex interactions
- Experience creating microcopy or partnering closely with content design specialists to shape clear, effective user experiences
- Experience facilitating workshops or cross-functional design sessions that lead to tangible outcomes
- Experience shaping AI-enabled conversational experiences through prompt design, content strategy, and a strong understanding of conversational UX principles
Pay Range
The typical pay range for this role is:
$106,605.00 - $284,280.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 7+ years of experience in product design, UX design, service design, or a closely related discipline within a complex corporate setting
- Fluency with industry-standard product design tools such as Figma
- Ability to integrate AI tooling such as Claude and Copilot into everyday work
- Ability to work independently with accountability and minimal supervision
- Ability to frame problems, balance strategic thinking with hands-on execution, and measure impact over time
- Ability to break down complex design problems and connect work to broader user journeys, organizational context, and cross-functional systems
- Strong communication and presentation skills, including storytelling, influence, workshop facilitation, and audience adaptation
- Experience with diverse research methodologies, insights, and data
- Entrepreneurial mindset focused on experimentation, learning, delivery, and enterprise value
- Experience working in complex, regulated environments
- Experience with accessibility and inclusive design
- Experience creating microcopy or partnering with content design specialists
- Experience facilitating workshops or cross-functional design sessions
- Experience shaping AI-enabled conversational experiences through prompt design, content strategy, and conversational UX principles
CVS Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.
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Healthcare Strength — Health coverage includes medical, dental, and vision with HSA-eligible options, free preventive care, virtual care, and access to MinuteClinic services. Mental-health resources such as counseling support are emphasized, and coverage is often considered solid for full-time colleagues.
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Retirement Support — A dollar-for-dollar 401(k) match up to 5% after one year and an Employee Stock Purchase Plan are consistently highlighted in Total Rewards materials. Feedback suggests retirement programs are a meaningful strength within the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings include up to 20 no-cost counseling sessions per issue, backup care, tuition assistance, and substantial in-store discounts, alongside broader wellness tools. These everyday perks expand value beyond base pay and can be especially meaningful for full-time schedules.
CVS Health Insights
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
