Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
Xometry is looking for a Senior Manager of User Research to lead and scale research across one or more Strategic Product and Technology Organizations (STOs). You are accountable for ensuring research drives product decisions, reduces risk, and improves delivery clarity. This role specifically owns the development of the long-term User Strategy, acting as a primary input for Product Vision and roadmapping. This is not a study management role. You are responsible for ensuring research produces a clear, actionable, and insights-driven strategy that changes product direction. You will partner closely with Product, Design, and Engineering leadership to define what we need to learn, when we need to learn it, and how it impacts decisions.
How You’ll Contribute:
- Lead and develop a team of senior researchers
- Set clear expectations for insight quality, speed, and impact
- Hold researchers accountable for outcomes, not just studies
- Provide direct feedback and address performance issues quickly
- Ensure research outputs directly influence product decisions and roadmaps
- Drive clarity in problem definition before design and development begin
- Reduce ambiguity and rework through early insight generation and team consumption
- Track and improve insight impact (what changed because of research)
- Ensure strategic research orchestration across your team, aligning timing and quality to critical product milestones.
- Ensure research is conducted at the right time in the product lifecycle
- Balance depth and speed based on business needs
- Eliminate redundant or low-impact research work
- Drive adoption of tools and workflows that increase research speed and scale
- Ensure outputs are structured, clear, and usable across teams
- Leverage AI to accelerate synthesis, analysis, and insight generation
- Shift the team from reporting findings to delivering actionable recommendations
- Partner with Product and Design to define key questions and hypotheses
- Ensure research is shaping direction, not validating late-stage work
- Drive alignment on what decisions need to be informed by research
- Act as an escalation point for unclear or misaligned problem framing
- Define and enforce standards for research rigor and clarity
- Ensure insights are clearly documented, accessible, and reusable
- Maintain a high bar for connecting insights to product and business outcomes
- Raise the overall effectiveness of research across the organization
What You'll Bring to Xometry:
- 10+ years of experience in user research, including 2+ years managing researchers
- Proven track record of driving product decisions through research
- Experience working closely with Product, Design, and Engineering teams
- Exceptional ability to translate research insights into clear, measurable product and business imperatives
- Experience operating in fast-paced, product-driven environments
- Excellent communication and storytelling skills
- Proven ability to influence cross-functional decisions
- Proven examples where research changed product direction or priorities
- Experience in defining what needs to be learned before design or development
- Demonstrated use of AI to accelerate synthesis, analysis, or insight generation
The estimated base salary range for new hires into this role is $180,000-$200,000.00 annually + commission depending on factors such as job-related skills, relevant experience, and location. We also offer a competitive benefits package, including 401(k) match, medical, dental and vision insurance; life and disability insurance; generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave; EAP, other wellbeing resources; and much more.
#LI-Hybrid
Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Skills Required
- 10+ years of experience in user research, including 2+ years managing researchers.
- Proven track record of driving product decisions through research.
- Experience working closely with Product, Design, and Engineering teams.
- Exceptional ability to translate research insights into clear, measurable product and business imperatives.
- Experience operating in fast-paced, product-driven environments.
- Excellent communication and storytelling skills.
- Proven ability to influence cross-functional decisions.
- Proven examples where research changed product direction or priorities.
- Experience in defining what needs to be learned before design or development.
- Demonstrated use of AI to accelerate synthesis, analysis, or insight generation.
Xometry Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Xometry and has not been reviewed or approved by Xometry.
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Healthcare Strength — Core medical, dental, and vision coverage for employees and dependents is highlighted alongside mental‑health resources and an EAP. Feedback suggests many view the health plan as good or flexible, contributing positively to total rewards.
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Retirement Support — A 401(k) program and company‑paid life/STD/LTD are positioned as core financial protections. Feedback suggests retirement offerings are a consistent component of total compensation.
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Leave & Time Off Breadth — Flexible time off, paid holidays, volunteer time, and hybrid/remote options expand the time‑away and flexibility toolkit. Feedback suggests this breadth adds meaningful non‑cash value for many roles.
Xometry Insights
What We Do
Xometry is the leading AI-enabled marketplace for on-demand manufacturing, transforming one of the largest industries in the world. With its proprietary technology, Xometry creates a marketplace that enables designers and engineers to rapidly source high-quality on-demand manufactured parts and assemblies. Xometry's innovative platform also empowers sellers of manufacturing services across the nation to grow their businesses. Xometry’s buyers range from self-funded startups to Fortune 100 companies.
