Senior Manager, Travel Experience

Job Posted 5 Days Ago Posted 5 Days Ago
Easy Apply
Bengaluru, Karnataka
Hybrid
Senior level
Fintech • Information Technology • Payments • Productivity • Software • Travel • Automation
Travel & expense made easy.
The Role
The Senior Manager of Travel Experience will lead and oversee the operations of the Travel Experience team, ensuring efficient practices, legal compliance, quality service, and achievement of KPIs. Responsibilities include recruiting, training, and managing staff while improving operational processes.
Summary Generated by Built In

The Navan support team is seeking a Senior Manager of Travel Experience group to join our growing team. This role provides leadership and operational oversight of Travel Experience teams responding to customers 24x7. 

What You’ll Do:

  • Ensure all operations are carried on in an appropriate, cost-effective way
  • Improve operational management systems, processes and best practices
  • Help the organization’s processes remain legally compliant
  • Formulate strategic and operational objectives
  • Perform quality controls and achieve KPIs
  • Recruit, train and supervise staff
  • Find ways to increase quality of customer service

What We’re Looking For:

  • MBA/Masters from a reputed university
  • 10-12 years of work experience in a reputed MNCs  
  • Result driven
  • Data Driven, experience in Change Management,
  • Min 5 years of experience in managing a team of “Managers”
  • Location : Bangalore/Delhi/Gurgaon
  • PMP certified will be an added advantage
  • Familiar with travel industry will be an advantage
  • Will be responsible to manage both the operations centre and accountable for overall KPIS of the organization
  • Proven work experience as Operations Manager or similar role
  • Knowledge of organizational effectiveness and operations management
  • Excellent communication skills
  • Leadership ability
  • Outstanding organizational skills
  • BPO and Travel Experience would be an added advantage

What the Team is Saying

Person1
Anna
Regional Director, Enterprise Expense Sales
“I've had the pleasure of sitting in 8+ roles here at Navan over the last 5 years (SDR to Regional Director). Being at a business with lofty goals and a "failure isn't an option" mentality opens the door to expedite career progression, constant new opportunities and projects, and the ability to learn from a one-of-a-kind leadership team.“
Anna
Roshni
Brian
 Adamas Victória
Jordan
The Company
HQ: Palo Alto, CA
3,000 Employees
Hybrid Workplace
Year Founded: 2015

What We Do

Navan is the all-in-one super app that makes travel and expense easy so you can focus on being there, not getting there. Say goodbye to spending hours on the phone trying to change your flight or saving stacks of receipts to manually input expenses. From EAs and finance teams to travel managers and employees, Navan empowers people to focus on the things that matter most to them — all while providing companies with real-time visibility, savings, and control.

Navan’s investors include visionaries like Andreessen Horowitz, Lightspeed Ventures, Greenoaks, Zeev Ventures, and entrepreneurs Lee Fixel, Adam Bain, and Elad Gil. In Oct 2022, Navan announced its Series G upround at a post-money valuation of $9.2B to help accelerate future growth plans.

In April 2023, Navan expanded in the Indian market with the acquisition of Tripeur, a modern, people-centric corporate travel and expense management company. The group’s fifth acquisition in under two years, Tripeur joined the Navan Group alongside Spanish meetings and events specialists, Atlanta Events & Corporate Travel Consultants; Berlin-based modern travel management company, Comtravo; leading Scandinavian travel agency Resia AB; and London-based high-touch TMC, Reed & Mackay.

Why Work With Us

At Navan, we’re never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation.

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Navan Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

In-person connections is the foundation of Navan, the connections forged through face-to-face interactions improve company culture and what we can achieve together. We operate on a hybrid working model, which we define as three days a week in-office.

Typical time on-site: 3 days a week
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