Xplor Technologies powers the experiences at the heart of everyday life. Through modern vertical software, embedded payments, and AI-powered capabilities, we help businesses in fitness, recreation, golf and club, field services, laundry, education, and other membership-based and service-based industries simplify operations, uncover insights, and elevate customer and member experiences.
Job DescriptionAbout the opportunity
Xplor is building a high-impact Transformation team to drive strategic change across the business. As Director, Transformation, you will play a role leading workstreams end-to-end and engaging directly with senior stakeholders — spanning business integration, systems and process modernization, and the practical application of AI across customer-facing functions. Reporting to the Chief Transformation Officer, you will help bring structure, rigor, and momentum to work that is foundational to Xplor's next phase of growth.
This is a fixed-term role for 12 months, with the potential for extension. The Transformation team is designed as a proving ground: our hope and intent is that, at the end of the term, you'll move into a functional leadership role elsewhere in the business — bringing the relationships, context, and credibility you've built with you. Many of the skills and the visibility you'll gain here are hard to get anywhere else in the organization.
A core thread of this role is helping shape how AI reshapes customer-facing work at Xplor — rethinking how customer support, customer success, and sales operate in an AI-enabled world. You won't just support this shift; you'll help design it.
You'll work across a mix of transformation initiatives that could include things like integrating newly acquired businesses, modernizing core systems and tools, and applying AI to reshape how customer support, success, and sales operate.
Depending on scope, your work may span:
- Own transformation projects from design through implementation and measurement of long-term business outcomes.
- Lead the transformation agenda for one or more assigned business functions.
- Partner with business leaders to identify opportunities, define future-state solutions, and translate strategic priorities into sequenced execution plans.
- Recommend project design, priorities, resources, vendors, and implementation approaches to the Chief Transformation Officer.
- Define project scope, milestones, responsibilities, dependencies, success measures, and governance.
- Lead internal stakeholders, external vendors, and contracted teams while maintaining accountability for delivery.
- Design and implement AI-enabled processes, automations, and operating models in partnership with internal and external teams.
- Develop financial models, business cases, data analyses, and performance measures to guide decisions and evaluate results.
- Identify risks, organizational impacts, and delivery barriers early, working across functions to resolve them.
- Prepare clear progress updates and recommendations for the Chief Transformation Officer, CEO, and senior leadership.
For this position, we're open to remote candidates based in Canada, provided you have full working rights for the region.
The average base salary pay range for this position is $190,000 - $220,000 CAD
QualificationsWhat would make me a good candidate?
We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.
Required Experience:
- 8+ years of experience in transformation, strategy/management consulting, program management, or operations roles.
- A proven track record of leading complex, cross-functional programs, ideally in a SaaS and/or payments environment.
- Experience working in or alongside private equity-backed companies is a plus.
Core Skills
- Project management — able to structure and drive complex initiatives with multiple moving parts
- Financial modeling — comfortable building and interrogating models to support business decisions
- Change management — skilled at helping organizations adopt new ways of working
- Stakeholder management — able to influence and align across all levels of the organization
- Problem solving — strong structured, analytical thinking under ambiguity
Leadership
- A collaborative, low-ego operator who builds trust quickly
- Comfortable working across strategic and detailed execution levels
- Able to engage effectively with senior stakeholders and frontline teams alike
At Xplor, we believe the best innovation and ideas happen at the intersections of our differences — across cultures, generations, disciplines, and lived experiences. So even if you do not tick every box, we still encourage you to apply.
Additional InformationValues and Life at Xplor
Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:
- Find a better way
- Do the right thing
- Say it straight
- Win together
- Own the outcome
If these values sound like you, and describe people you want to work with, you will thrive at Xplor.
As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.
Some of our perks and benefits are:
- Paid Parental Leave benefit programs
- #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
- Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
- Access to free mental health support
- Flexible working arrangements
Ready to apply?
To start your application, please submit your resume and we will be in touch as soon as we can. Please include the word "moonshot" at the top of your message to the Hiring Manager so that we know you took the time to read our job ad.
We understand that diverse candidates have diverse needs. We welcome you to inform us of any additional needs related to completing your job application or participating in the interview process, via [email protected].
More about us
More than 130,000 businesses in 72+ countries rely on Xplor to run their day and get paid, processing over $47 billion in payments annually. Our connected ecosystem helps operators spend less time managing complexity and more time delivering the experiences that matter most.
Xplor is backed by world-class investors Advent International, Battery Ventures, and Silver Lake.
Good to know
To be considered for employment, you must be legally authorized to work in the country you're applying for. Xplor does not sponsor visas, either at the time of hire or at any later time.
We kindly ask you to apply through our careers portal or external job boards only. Please don't send your application via email.
To learn more about us and our products, please visit xplor.com/careers/.
We also invite you to check out our Candidate FAQs for more information about our recruitment process xplor.com/recruitment-faqs/.
EEO and Artificial Intelligence
We believe in transparent hiring. We use an applicant tracking system that includes artificial intelligence-enabled features to assist with the screening and assessment of job applications, such as candidate scoring or ranking. These tools support our recruitment process, but all hiring decisions are made by our recruitment team following human review. We do not rely on artificial intelligence to make final hiring decisions. Find our Candidate AI Usage guidelines here.
Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community. All Information will be kept confidential according to EEO guidelines.
Xplor is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Xplor will take steps to ensure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us via [email protected].
We make it a priority to respond to every applicant.
Skills Required
- 8+ years of experience in transformation, strategy or management consulting, program management, or operations roles
- Proven track record leading complex, cross-functional programs
- Project management experience structuring and driving complex initiatives
- Financial modeling experience supporting business decisions
- Change management experience helping organizations adopt new ways of working
- Stakeholder management skills with the ability to influence and align across organizational levels
- Strong structured and analytical problem-solving skills in ambiguous environments
- Ability to work across strategic planning and detailed execution
- Ability to engage effectively with senior stakeholders and frontline teams
- Experience in a SaaS and/or payments environment
- Experience working in or alongside private equity-backed companies
- Full legal authorization to work in Canada
Xplor Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Xplor Technologies and has not been reviewed or approved by Xplor Technologies.
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Leave & Time Off Breadth — Leave options appear broad, with generous PTO and paid sick days frequently highlighted as a notable part of the overall package. Paid volunteer time and bereavement leave add additional time-off breadth beyond standard vacation policies.
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Retirement Support — Retirement support is positioned as a meaningful component of total rewards, including a 401(k) match that is described with a clear match formula. Eligibility for performance bonuses and mentions of equity/pension options further contribute to perceived long-term value for some roles.
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical, dental, vision, life, and disability insurance, alongside U.S.-specific supports like an FSA. Mental health support through an employee assistance program and wellness programs strengthen the overall health-and-wellbeing offering.
Xplor Technologies Insights
What We Do
WHAT WE DO At Xplor, we build easy-to-use technology for the businesses that make up everyday life – whether booking a gym session, dropping the kids at daycare, registering for a community center class, fixing your furnace, or playing 18 holes on Saturday. That’s what people expect in the experience age – and why more than 130,000 businesses across 72+ countries use our integrated software and embedded payment solutions to attract, connect, engage, and retain their customers. Our platform processes $47 billion in payments annually because we've made it simple for businesses to get paid, manage their operations, and focus on what they do best: serving their customers. WHY JOIN XPLOR? • Work that has real-world impact: What we build helps businesses serve customers more effectively, and adapt as their businesses grow. When our customers succeed, everyday life works better for millions of people around the world. • Technology with purpose: We build technology for real operators solving real-world problems. That means designing products that fit how businesses actually work, helping customers make better decisions, and creating tools that improve both operations and the experiences they deliver. • A portfolio with breadth and depth: Our teams support a diverse set of industries, including fitness and leisure, golf and club, recreation, field services, garment care, education, and payments. That means the opportunity to solve meaningful challenges across multiple markets, while contributing to one shared company vision. OUR VALUES Our values shape how we lead, how we make decisions, and how we work every day. • Find a better way: We challenge outdated processes, improve the way we work, and look for smarter solutions. We bring ideas, not just problems, and stay open to better ways forward. • Do the right thing: We act with integrity, make ethical decisions, and hold ourselves to a high standard. We own mistakes quickly, learn from them, and apply our principles consistently. • Say it straight: We communicate clearly, and with respect. We share context, not just outcomes, give timely feedback, and speak up early when something needs attention. • Win together: We work across teams and functions with trust and shared purpose. We seek input early, assume positive intent, and celebrate success together. • Own the outcome: We take responsibility for results. We follow through, solve problems, and step in when something needs to be fixed.
Why Work With Us
At Xplor, you get room to grow, work that has real impact, and a team where you can bring your whole self. In return, we ask you to put people first, innovate fearlessly, and aim high. Be part of a global community built to help you – and the businesses we serve – thrive.
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