At NewDay, our Fraud teams play a critical role in protecting our customers and business from evolving fraud threats. As Senior Manager, Transactional Fraud Strategy, you'll lead a team responsible for identifying emerging fraud trends, develop effective prevention strategies and enhance our fraud capabilities across the customer lifecycle.
You'll combine analytical expertise, leadership and stakeholder management to drive fraud performance, support strategic change initiatives and help shape the future direction of transactional fraud at NewDay.
How you'll contribute
Lead, coach and develop a team of fraud analysts, creating a high-performing culture and building analytical capability across the function.
Develop, implement and optimise transactional fraud strategies, using data and insight to identify emerging threats and reduce fraud losses.
Partner with teams across Fraud, Operations, Technology, Product, Risk and Change to deliver effective fraud controls whilst balancing customer experience and commercial outcomes.
Work closely with the Fraud Platform team to enhance fraud detection capabilities and support key transformation initiatives, including card platform migration activity.
Build strong internal and external relationships, using industry insight and thought leadership to influence fraud strategy and support business objectives
How you'll contribute
Proven experience within Transactional Fraud Strategy in Financial Services
Strong Analytical capability, with experience using data to develop fraud strategies and deliver actionable insights.
Experience working with fraud detection, prevention or decisioning systems.
Previous people leadership experience, with the ability to coach and develop high-performing teams.
Strong stakeholder management and communication skills, with experience working across multiple business functions.
Commercial awareness and the ability to balance fraud risk, customer outcomes and business performance.
It's a plus if you also have these skills
Credit Card or Retail Finance experience.
Knowledge of end-to-end card processing and payment fraud.
Experience working on large-scale transformation, migration or technology change programmes.
Exposure to Fraud Intelligence activities, industry forums or external fraud networks.
Experience partnering with fraud platform or technology teams to enhance fraud capabilities.
Externally this role could be known as Senior Fraud Strategy Manager, Fraud Strategy Manager, Fraud Risk Strategy Manager, Transactional Fraud Manager, Fraud Prevention Manager, Fraud Analytics Manager
- #LI=Hybrid
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At NewDay, we value all types of diversity. We’re an equal opportunity employer and believe that our differences create a vibrant, authentic working culture. We want all our colleagues to feel able to bring their whole selves to work. We don’t discriminate on the basis of protected characteristics or identities. We make sure that every job is crafted to be inclusive and that people with disabilities or caring responsibilities can take part in the application and interview process.
Tell us if you need accommodations: We’ll put reasonable adjustments in place to support you.
We work with Textio to make our job design and hiring inclusive.
PermanentSkills Required
- Proven experience within Transactional Fraud Strategy in Financial Services
- Strong analytical capability using data to develop fraud strategies and deliver actionable insights
- Experience working with fraud detection, prevention or decisioning systems
- Previous people leadership experience with ability to coach and develop high-performing teams
- Strong stakeholder management and communication skills across multiple business functions
- Commercial awareness and ability to balance fraud risk, customer outcomes and business performance
- Credit card or retail finance experience
- Knowledge of end-to-end card processing and payment fraud
- Experience working on large-scale transformation, migration or technology change programmes
- Exposure to Fraud Intelligence activities, industry forums or external fraud networks
- Experience partnering with fraud platform or technology teams to enhance fraud capabilities
What We Do
At NewDay, our business is focused on a single, clear and defining purpose: to help people move forward with credit. We provide nearly 4 million customers with responsible access to credit, underpinned by best-in-class customer service and exceptional user experience. Our in-house, highly scalable digital platform alongside our proprietary credit decisioning capability unlocks our competitive advantage. Our broad credit product offering enables instalment finance, BNPL, 0% finance and carded and digital revolving credit. We operate multiple direct-to-consumer products and a range of credit solutions with some of the UK’s most loved brands. Our underwriting capability and experience allow us to responsibly say yes to more UK customers making us a merchant partner of choice. We partner to harness the power of data to drive commerce across the UK, creating value at scale.
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