Senior Manager, Training & Development, CX

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 10 million students in all 50 states. For more information, visit amplify.com.

Amplify is seeking a full-time Senior Manager of Training & Development, Customer Experience (CX) who is enthusiastic about designing, executing, and managing training and development programs tailored to our Technical Onboarding Specialists & Support Analysts. The ideal candidate will have experience in developing and delivering training programs and will collaborate closely with cross-functional teams to enhance learning solutions.

Essential Responsibilities:

New Contractor Hiring (~25%)

• Define and document the essential skills, experience, and competencies required for Onboarding Specialists & Support Analyst contractor roles, aligning them with organizational goals and department needs.

• Create and refine interview tasks and evaluation materials to effectively assess candidates' expertise and fit for the role. Ensure they align with best practices and incorporate relevant competencies.

• Develop and deliver training sessions for interviewers to ensure consistency and objectivity in the hiring process. 

• Oversee and ensure a fair and unbiased candidate selection process that drives towards department-wide KPIs by reviewing evaluative feedback, monitoring interview practices, and applying strategic insights to improve outcomes.

New Contractor Onboarding (~30%)

• Lead the project management of onboarding content, ensuring the design and execution align with key learning principles. Coordinate cross-functional efforts to create a cohesive learning journey that incorporates essential instructional design principles, engaging multimedia elements, and interactive components to effectively prepare new hires for their roles.

• Design, implement, and oversee training components that reflect best practices in adult learning.

• Deliver training sessions and ensure strategic communication with key stakeholders.

• Continuously improve training experiences based on participant feedback and organizational goals.

Retention Strategy (~20%)

• Develop and contribute to strategies focused on retaining and engaging the contractor specialist cohort.

• Support leaders with initiatives that promote professional growth and satisfaction.

• Identify trends in retention and implement strategic solutions.
   

Ongoing Training & Development (~25%)

• Operate as a cultural leader by continuously supporting the development, evolution, and maintenance of a strong team culture rooted in our company’s purpose, CX team charge, and commitment to diversity, equity, and inclusion

• Develop, design, structure and support ongoing, purposeful training across the CX team, including new and returning team members 

• Develop systems and processes to ensure that all team members are engaged team members and have access to continuous development aligned to a vision of excellence for their roles, their organizational leadership, and potential future roles. 

Flexible Engagement & Team Commitments (Ongoing)

• Support Company and CX Team Responsibilities: Integrate and align your work with team and company priorities, actively contributing to the achievement of these goals.

• Engage in Team Commitments: Participate in and/or lead team commitments, including working groups, team meetings, projects, and other initiatives contributing to the overall success of the CX Training & Development Team and CX team at large.

• Adapt to Company Needs: Flexibly support various initiatives as needed, adapting to the changing needs of the organization and contributing to emerging projects or priorities.

Basic Qualifications:

• Bachelor’s degree or equivalent related work experience

• 12+ years of K-8 classroom teaching and/or relevant professional experience 

• Proven record of achieving ambitious results in previous role

• Experience (at scale) designing and delivering training sessions 

• Experience developing and managing projects, including creating detailed plans, forecasting and meeting deadlines, and data analysis.

• Demonstrates exceptional professionalism, poise, and judgment at all times

• Tech and data savvy - exceptional with Google, Apple, and Microsoft office suites (e.g. word processing, excel/sheets, slides/decks); proficient in Salesforce and similar platforms; and eager and able to pick up any new technology or software with ease 

Preferred Qualifications:

• Experience as an Instructional Leader and/or Curriculum Developer across a district or network of schools

• Experience developing and delivering training at Amplify or using Amplify products as an educator or administrator in alignment/support of adult learning principles 

• Experience with hiring, onboarding, and managing teams of people

• Track record of taking technical information and developing learning experiences that are simple, clear, and accessible 

You are a good fit for this role if:

• Radical Ownership: You take full responsibility for your projects, from concept through execution. You own the design process, challenges, and successes.

• Balance Big Picture with Details: You maintain a clear vision of the overall goals while paying attention to the critical details that impact the user experience. 

• Deliver Results: You are action-oriented, capable of assessing risks and opportunities to move projects forward. You prioritize completing tasks effectively while managing perfectionism and avoiding analysis paralysis. People that work with you say that you "get things done" while also ensuring a human-centered workplace.

• Strong Judgment: You consistently exercise good judgment by asking insightful questions, involving the right stakeholders, and making informed decisions. You are comfortable pausing to reflect and reassess when necessary. You can adequately assess when you need to bring others into a decision and when you should move forward on your own.

• Communicate Proactively and Clearly: You excel at communication, providing clear, compelling updates, anticipating the needs of your audience and with finesse. You ensure that information is effectively shared across all levels and departments.

• Scalable Excellence: You are dedicated to principles of simplicity, scalability, and standardization. You work towards creating solutions that are not only efficient but also maintain high standards of quality and responsiveness.

• Embrace Flexibility and Adaptability: You thrive in dynamic environments and are comfortable navigating changes. You balance flexibility with a commitment to standardized processes, ensuring that solutions are both adaptable and consistently high-quality.

• Principle-First Decision Making: You approach projects and decisions with a principle-first mindset, prioritizing core principles that guide decision-making. This ensures that decisions align with our overarching goals, values, and strategy.

• Foster Collaboration: You are energized by working with others, especially across functions, and enjoy collaborating with diverse teams. You actively seek input from various stakeholders to create cohesive and effective design solutions.

• Represent the CX Team Brand: You prioritize building strong relationships and embody the values of the CX team and of Amplify, as a whole. You approach challenges with a “how might we” mindset, consistently seeking opportunities to enhance our brand. 

What we offer:

Salary is only one component of the Amplify Total Rewards package, which includes a 401(k) plan, stock options, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs. The gross salary range for this role is $85,000 - $100,000. This role is eligible to earn an annual discretionary bonus that rewards individual and company performance.

We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool. 

Amplify is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. 

This position may be funded, in whole or in part, through American Recovery & Reinvestment Act funds.

Amplify Education, Inc. is an E-Verify participant.

If selected, a background check will be required. As required by state and local laws and district policies, you may also be required to provide additional documentation, such as proof of vaccination or submit to enhanced background screening, including fingerprints.