Senior Manager, Trade Lane Development – WCSA/USA/WCSA

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.

Trade Lane is critical to the success of DP World growth strategy & a key support structure to commercial freight forwarding. The position is responsible for orchestrating between commercial & operation to provide cohesive input in delivering growth as stand-alone support structure. Reporting line is to the Sr. Director, Trade Lane Development - Americas.

The Senior Manager, Trade Lane Development – WCSA/USA/WCSA is responsible for strategizing & growing (jointly with commercial) ocean & air volumes on the WCSA/USA/WCSA trade routes. This role supports overall business developments across the group showcasing our freight forwarding capabilities to achieve increased market share, delivering growth in key markets & expanding service delivery in WCSA/USA/WCSA to maximize regional growth. 

KEY ACCOUNTABILITIES

TRADE LANE DEVELOPMENT & STRATEGY

• Define and execute the regional trade lane strategy aligned with global trade lane goals and regional business objectives
• Identify growth opportunities and design trade lane-specific commercial action plans (including target industries, customers, and lanes)
• Build strong relationships with origin and destination offices to ensure aligned pricing, service delivery, and product development
• Provides input for annual Trade Lane budgeting
• Manages pipeline size and hit ratio on assigned trade lane(s)

COMMERCIAL SUPPORT & SALES ENABLEMENT

• Support local and regional sales teams with trade lane-specific knowledge, customer engagement, and solution design
• Lead and manage key RFQs/RFPs for strategic accounts on the lane; support pre-sales and post-sales activities
• Conduct regular trade lane performance reviews with sales and key account managers
• Plans overseas visits and acts as enabler for overseas sale
• Steers local Sales force by identifying opportunities on assigned trade lane(s), launching, managing Sales campaigns and driving volume/density initiatives on assigned trade lane(s)
• Provides selling tools for assigned lanes such as benchmarking and selling kit for Sales
• Establishes and agrees Trade Lane must-win customer list together with Sales and Products; Interacts on pricing with tender and pricing team on pricing/rate

PRICING & PROCUREMENT COORDINATION

• Collaborate with procurement teams to identify competitive buying rates and required capacity from carriers and partners
• Provide strategic pricing guidance for tenders and spot quotes based on market intelligence and profitability thresholds
• Monitor margin performance and propose corrective actions where required
• Analyse trade lane volume trends, lane profitability, and service performance metrics
• Identify root causes of underperformance and initiate improvement/ action plans in coordination with operations and commercial teams
• Deliver regular reporting and presentations on trade lane health and progress to senior management

TRADE PERFORMANCE MONITORING

• Analyse trade lane volume trends, lane profitability, and service performance metrics.

• Identify root causes of underperformance and initiate improvement/ action plans in coordination with operations and commercial teams

• Deliver regular reporting and presentations on trade lane health and progress to senior management

STAKEHOLDER MANAGEMENT

• Serve as the primary point of contact for internal and external stakeholders regarding the assigned trade lane
• Facilitate regular coordination between origin/destination offices and regional teams to align strategies and execution
• Build strong external relationships with partners and strategic customers
• Work with product teams to develop differentiated service offerings (e.g., transit-time options, visibility solutions, sustainability features) tailored to trade lane requirements
• Capture customer and market feedback to continuously enhance the trade lane value proposition
• Propose Commercial business cases in order to develop USP’s on respective trade lanes to boost growth, increase profitability or increase customer retention (e.g. invest in capacity to build console program, long term carrier contracts to give advantage on rates/ capacity, etc)

PRODUCT DEVELOPMENT & INNOVATION

• Work with product teams to develop differentiated service offerings (e.g., transit-time options, visibility solutions, sustainability features) tailored to trade lane requirements
• Capture customer and market feedback to continuously enhance the trade lane value proposition
• Propose Commercial business cases in order to develop USP’s on respective trade lanes to boost growth, increase profitability or increase customer retention (e.g. invest in capacity to build console program, long term carrier contracts to give advantage on rates/ capacity, etc)

QUALIFICATIONS, EXPERIENCE AND SKILLS

• Bachelor's degree in Logistics, Supply Chain Management or a related field, with a Master's degree preferred
• 5-8 years of experience in the freight forwarding industry, with a strong background in commercial, trade lane or route development
• Proven commercial acumen and understanding of freight procurement, pricing, and customer solutioning
• Strong communication, stakeholder management, and presentation skills
• Data-driven, analytical, and proactive in resolving challenges and identifying opportunities
• Fluent in English; additional regional languages are a plus
• Willingness to travel within the region and occasionally internationally
• Proven track record of success in trade lane management, with exceptional negotiation, communication, and leadership skills
• Experience managing complex logistics operations across multiple regions, with strong knowledge of carrier pricing and capacity management
• Familiarity with customs regulations, import/export procedures, and other relevant industry standards
• Strong project management skills, with the ability to manage multiple projects simultaneously and lead a team of professionals
• Proficiency in MS Office and logistics software applications, and familiarity with emerging digital technologies and trends in the logistics industry
• Excellent written and verbal communication skills

Please note: This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in The United States without sponsorship now or in the future.

Salary Range: $110,000 - $135,000 CAD

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. 

As part of our comprehensive benefits package, DP World offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. This position may be eligible for either short-term incentives or sales compensation. We're able to answer any additional questions you may have as you move through the selection process.

ABOUT DP WORLD

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. 

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. 

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

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