The Role
The Senior Manager will oversee ticketing operations for the FIFA Women's World Cup 2027 in Brazil, managing teams and system configurations while ensuring operational excellence and coordination with stakeholders.
Summary Generated by Built In
FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.
Please submit your CV in English, as it will be reviewed by an international team.
Please submit your CV in English, as it will be reviewed by an international team.
THE POSITION
Reporting organizationally to the Head of Ticketing the Senior Ticketing Operations Manager will work closely with the FIFA Ticketing team in Zurich to ensure the planning, implementation, and delivery of the ticketing operations for the FIFA Women’s World Cup Brazil 2027™. This role will be responsible for managing the ticketing operations at the stadiums and all ticketing facilities in the host country. Further, this role will oversee the creation and maintenance of seating maps in the ticketing system, as well as the assignment of ticket holders to seats in accordance with FIFA policies.
KEY RESPONSIBILITIES
- Lead the Ticketing Operations team in Brazil in the overall tournament planning, ensuring the team has the guidance, resources, and support required to deliver their roles successfully.
- Foster strong collaboration within the local team and with the Ticketing team in Zurich to ensure consistent operational alignment.
- Implement system configuration according to the specifications set by the Zurich team, maintaining accuracy and consistency across all platforms.
- Oversee and manage the ticketing inventory, including the creation, maintenance, and continuous updating of seating plans for all host venues in the ticketing system.
- Plan, prepare, and supervise the full on‑site ticketing operation, including the setup and management of all required infrastructure and equipment.
- Develop, implement, and maintain ticketing policies and procedures to ensure operational excellence and compliance with organizational standards.
- Ensure alignment and coordination with other functional areas as well as the host stadium to support a seamless event delivery.
- Oversee all electronic access control operations in the host venues, ensuring proper configuration, integration, and match‑day readiness.
- Plan, schedule, and conduct site visits as required to assess operational needs, validate infrastructure, and coordinate with venue stakeholders.
- Support general ticketing operations for FIFA events as required.
YOUR PROFILE
Education / Experience
- Experience in ticketing operations for major sports events, venues, or entertainment properties.
- Experience delivering ticketing operations for multi-venue events or international tournaments is strongly preferred.
- Familiarity with ticketing platforms and access control technologies.
- Strong operational planning and stakeholder coordination skills.
- Ability to work in a fast-paced event environment with multiple deadlines.
- Proven track record of developing and leading teams.
- Native‑level fluency in Brazilian Portuguese and English; proficiency in additional languages is valued.
Skills & Competencies
- Leadership and team management
- Operational planning and execution
- Stakeholder management
- Problem solving and decision making
- Communication and coordination
- Attention to detail
- Risk management mindset
Certifications & Requirements
- Willingness to travel to host cities.
- Availability to work extended hours during test events and tournament time.
- Experience working in international, multicultural environments preferred.
- Proven track record of developing and leading teams.
- Fluent in Portuguese and English
- Right to work in Brazil
- Ability to re-locate to Rio de Janeiro.
About
We are FIFA, the global governing body for football.Our vision is to make football truly global, diverse and inclusive, for the benefit of the entire world. The last FIFA World Cup in Qatar in 2022 attracted more than 5 billion viewers and the last FIFA Women's World Cup in Australia and New Zealand in 2023 was the greatest-ever FIFA Women's World Cup that inspired millions of girls and women around the globe. The opportunities for growth are exciting.We are a modern organisation with over 800 passionate employees who are Living Football every day. Our headquarters are based in Zurich, Switzerland, and we have offices in Miami, Paris and Rabat, plus eleven regional offices from New Zealand to India, South Africa, Panama and Paraguay.
Skills Required
- 8+ years of experience in ticketing operations for major sports events
- Experience delivering ticketing operations for multi-venue events or international tournaments
- Familiarity with ticketing platforms and access control technologies
- Strong operational planning and stakeholder coordination skills
- Proven track record of developing and leading teams
- Fluent in Brazilian Portuguese and English
- Right to work in Brazil
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The Company
What We Do
FIFA (Fédération Internationale de Football Association) is the international governing body for association football, futsal, and beach soccer. It is responsible for organizing major international tournaments, such as the World Cup, and works to grow the game globally, promote inclusivity, and advocate for integrity and fair play. Headquartered in Zurich, Switzerland, it oversees 211 national associations and invests in football development worldwide to ensure the sport remains accessible and beneficial to all.
