- You’re a passionate product professional
- We’ve transformed our ways of working to take our customer obsession to the next level
- Together we can achieve big goals, having a lot of fun along the way
This is a 12-month max-term or secondment opportunity.
Do work that matters
Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. We offer market-leading products and services, supported by some of the world’s best systems and processes.
The Deposits, Pricing and Governance Crew is responsible for the manufacturing and profitable growth of Retail Savings and Term Deposit Products. Our responsibilities include the product strategy, product design, pricing, customer experience, risk and day to day management of the Deposit suite of products.
See yourself in the team
Reporting to the Term Deposits Chapter Lead, this Senior Product Manager will play a key part in the Term Deposits product squad. You will be responsible for the day-to-day management of CommBank’s Term Deposit and Passbook products. This includes maintaining, simplifying and enhancing our products, and also ensuring we continue to meet our compliance obligations. As a member of the squad, you will support the Product Owner in developing the strategic roadmap & executing major initiatives to deliver against our business priorities. You will deliver exceptional customer and channel experiences, whilst also being responsible for ensuring changes are safely executed and risk outcomes are met.
More specifically, you will:
- Develop, implement and embed strategies for driving both Net Promotor Score (NPS) outcomes and sustainable growth of Term Deposit portfolio
- Partner with internal and external stakeholders to proactively identify and manage operational initiatives and other compliance obligations
- Understand dynamics of the Term Deposits and Passbook portfolio, including key drivers, trends and leading indicators, and ideate plans to adapt to changing conditions and opportunities
- Proactively identify, understand and manage risks across the business
- Be responsible for continued monitoring and proactive improvements of the product risk and control environment
- Identify opportunities to simplify and improve processes
- Lead and execute change in partnership with delivery teams and a wide range of stakeholders, to continuously improve our product offerings and processes
- Understand the voice of the customer, be across and pre-empt impact of macro, micro and product landscapes
- Foster a collaborative culture across the broader team, ensuring CommBank values are demonstrated at all times
We want to hear from you if you have:
- Previous product management experience is essential for this senior role, preferably within financial services
- Strong commercial acumen and strategy development skills
- Strong communication, stakeholder and influencing skills
- Proven problem solving skills coupled with confidence in making data-driven decisions
- Advanced ability to drive outcomes and execute on a roadmap of initiatives
- Previous risk management experience, managing issues and incidents, highly regarded
- Risk Mindset – all CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks
If this sounds like you, apply today!
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Advertising End Date: 09/10/2024
What We Do
Australia’s leading provider of financial services including retail, premium, business and institutional banking, funds management, superannuation, insurance, investment and sharebroking products and services.
We are a business with more than 800,000 shareholders and over 52,000 employees. We offer a full range of financial services to help all Australians build and manage their finances.
