The Role
Owns technology portfolio governance operations, including annual and quarterly planning, demand intake, capacity and resource planning, vendor utilization, Clarity data governance, and portfolio reporting. Partners with Technology, Engineering, Finance, Product, TPM, and vendor teams to reconcile funding, capacity, delivery data, and managed services compliance. The role also develops governance standards, training, reporting, and AI-enabled processes while presenting portfolio risks and insights to senior leadership.
Summary Generated by Built In
About the RoleThe Senior Manager, Technology Portfolio Governance sits within the Strategy & Governance team inside the Global Technology Organization (GTS) and owns the operational backbone of the function: Support Annual and Quarterly Planning, Portfolio Governance, demand intake, vendor and internal resource planning and tracking, and the AI-enabled tooling that runs governance day to day. It is a high-visibility, execution-focused role that turns portfolio strategy into working process — partnering closely with TPMs, Product/Delivery Managers, Engineering, Finance, and vendor account teams to keep demand, capacity, and reporting accurate and current across the GTS portfolio.What You'll Do
- Support the Annual and Quarterly Planning process by consolidating portfolio demand, capacity, and financial baselines across GTS into a single, accurate planning input for portfolio stakeholders; own the supporting governance documentation and standards
- Own the demand intake process for the GTS portfolio end-to-end, defining/adopting the intake template and workflow, ensuring every submission carries clear scope, funding, and guardrails before it enters planning
- Own the demand-capacity planning and reconciliation, coordinating with PdMs, TPMs, Engineering, and Finance to close gaps before they become delivery risk
- Own resource planning across both MSP and non-MSP populations, validating funding, own resource mapping and ensuring clean onboarding into Clarity and Jira
- Own Clarity resource data hygiene, enforcing accuracy, audit on a recurring cadence, and fix root causes with system owners rather than repeat corrections
- Track vendor and MSP utilization against contracted capacity ceilings, resolving allocation and demand discrepancies, and flag risk to finance and portfolio governance
- Own managed services process governance on vendor timesheet compliance and Clarity allocation accuracy partnering with vendor account leads on standards adherence
- Enable stakeholders through training materials and standing office hours for TPM and Engineering teams, keeping demand and delivery data accurate across reporting and carryover tracking
- Produce recurring portfolio reporting and own supporting sections of quarterly leadership readouts, partnering with Finance on Capex/Expense reconciliation and the Director on final materials
- 8–10+ years of experience in technology portfolio governance, demand/capacity management, resource planning, or vendor operations — ideally within a large-scale enterprise or retail technology environment.
- Strong Agile and Quarterly Planning process experience; able to translate engineering demand into structured, funded capacity plans.
- Hands-on proficiency in Jira and Jira Product Discovery (JPD) for roadmap and demand structuring, plus Clarity for resource and financial tracking.
- Solid project management fundamentals and knowledge on planning, dependency tracking, and status reporting across multiple concurrent workstreams.
- Working knowledge of project finance Capex/Expense distinctions, budget-to-actuals tracking, and funding ceiling management.
- Working knowledge of managing vendor delivery operations, including SOW governance, headcount-based contracts, and demand-capacity alignment across multiple product teams.
- Comfortable coordinating across a wide stakeholder set of TPMs, PDMs, Engineering leads, Finance, and vendor account teams; without formal authority over all of them.
- Exceptional process rigor; able to define intake workflows, enforce compliance, and hold stakeholders accountable without being bureaucratic.
- Clear, direct, insight-first communicator; experience presenting operational data and risk flags to senior technology leadership.
- Comfortable operating with ambiguity; can design structures where none exists and build stakeholder trust quickly.
- Comfort working alongside Ai-enabled tooling and automation in a governance, reporting, or PMO context.
- Prior experience in an offshore/nearshore vendor governance model.
- Familiarity with Capex/Expense project accounting in technology portfolios.
- Experience in retail, apparel, or consumer-facing technology organizations.
- Exposure to PMO or TMO operating models, portfolio health reporting, and QP governance ceremonies
Skills Required
- 8-10+ years of experience in technology portfolio governance, demand/capacity management, resource planning, or vendor operations
- Experience in a large-scale enterprise or retail technology environment
- Strong Agile and Quarterly Planning process experience
- Hands-on proficiency with Jira and Jira Product Discovery
- Hands-on proficiency with Clarity for resource and financial tracking
- Project management fundamentals, including planning, dependency tracking, and status reporting
- Knowledge of Capex/Expense distinctions, budget-to-actuals tracking, and funding ceiling management
- Experience managing vendor delivery operations, including SOW governance and headcount-based contracts
- Experience aligning demand and capacity across multiple product teams
- Ability to coordinate across TPMs, PDMs, Engineering, Finance, and vendor account teams without formal authority
- Experience defining intake workflows, enforcing compliance, and holding stakeholders accountable
- Experience presenting operational data and risk flags to senior technology leadership
- Comfort operating with ambiguity and designing new governance structures
- Comfort working with AI-enabled tooling and automation in governance, reporting, or PMO contexts
- Prior experience with offshore or nearshore vendor governance models
- Familiarity with Capex/Expense project accounting in technology portfolios
- Experience in retail, apparel, or consumer-facing technology organizations
- Exposure to PMO or TMO operating models, portfolio health reporting, and Quarterly Planning governance ceremonies
Gap (gapinc.com). Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Gap (gapinc.com). and has not been reviewed or approved by Gap (gapinc.com)..
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is offered, alongside programs that support physical, mental, and financial wellbeing. Feedback suggests eligible employees can also leverage tools like FSAs and additional wellbeing resources.
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Leave & Time Off Breadth — Paid time off, company-paid holidays, and multiple leave options (sick, disability, and family leave) create broad time-away coverage. Some roles start with substantial PTO accrual and can access flexible leave arrangements.
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Wellbeing & Lifestyle Benefits — A generous cross-brand merchandise discount is a standout perk, complemented by commuter benefits, on-the-clock volunteer hours, and matching donations. Feedback suggests these lifestyle benefits add meaningful value beyond base pay.
Gap (gapinc.com). Insights
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The Company
What We Do
In 1969, Don and Doris Fisher opened the first Gap store on Ocean Avenue in San Francisco. They wanted to make it easier to find a great pair of jeans, and they did. Their denim and records store was a hit, and it grew to become one of the world’s most iconic brands. Today we’re represented in more than 1400 stores in over 40 countries, and online. We have headquarters in New York, London, Shanghai, Tokyo, and, of course, San Francisco. Our unique aesthetic is optimistic cool, elevated American style. Our clothes are crafted with care, with focused attention to thoughtful design. We believe in staying true to our heritage while creating what’s next. Don and Doris Fisher always wanted to “do more than sell clothes.” They wanted to support the people who ran their company, to be active in their communities, and to have a positive impact on the world. Their vision helped transform retail, and we’re still following their lead. We stand for freedom and possibility for all; we champion diverse ideas that transcend generations, geographies and genders.
