We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
Role Purpose
This role is accountable for defining, improving, and scaling the operating model that supports processes for monthly welcome season readiness, to include open enrollment links, content updates, personalization, and governs processes for member level web error submissions. The Senior Manager drives process rigor, automation, and proactive readiness, reducing operational risk, manual effort, and escalation-driven work while improving colleague engagement and sustainability. This position is primarily focused on people leadership and process improvement (the “how” work gets done), rather than serving as the subject matter expert for the underlying content or production work.
Key Responsibilities
Own and continuously improve operating processes to ensure predictable, repeatable, and scalable execution.
Evaluate and establish improvements in work intake and workflows to reduce manual effort and rework.
Identify and drive automation opportunities that eliminate recurring work and reduce operational burden.
Develop and coach team members to strengthen ownership, decision-making, and resilience during peak periods.
Improve colleague engagement by simplifying processes, clarifying ownership, and reducing ambiguity across teams.
Measures of Success
Improved Welcome Season readiness with fewer late-breaking issues and escalations with existing team verses adding headcount.
Reduction in manual content update effort through standardized, automated workflows.
Consistent, visible monthly readiness posture for Welcome Season shared with leadership.
Reduction in repeat escalation drivers through process and tooling improvements.
Improved colleague feedback related to clarity, predictability, and workload sustainability.
Leadership Expectations
This role requires a leader who operates with a high degree of independence, sets direction under ambiguity, and proactively identifies and drives improvements without requiring frequent direction. Success depends on the ability to influence across teams, challenge existing norms, and translate complexity into clear, actionable outcomes.
Required Qualifications
Proven experience leading complex, cross-functional operational initiatives.
Demonstrated ability to redesign processes and drive automation at scale.
Strong executive communication and data storytelling skills.
Experience partnering with Product and Engineering organizations.
Track record of developing leaders and improving team engagement through systems and clarity.
Work Experience
7+ years of overall work experience with a concentration in client facing, operational or technology enablement role(s)
Education
Bachelor’s degree required. Equivalent work experience is considered in lieu of degree.
Pay Range
The typical pay range for this role is:
$75,400.00 - $165,954.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- Proven experience leading complex, cross-functional operational initiatives
- Demonstrated ability to redesign processes and drive automation at scale
- Strong executive communication and data storytelling skills
- Experience partnering with Product and Engineering organizations
- Track record of developing leaders and improving team engagement through systems and clarity
CVS Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive for benefits-eligible colleagues, including medical, dental, and vision with free preventive care and access to virtual care and select no-cost MinuteClinic services. Mental health support is also highlighted with no-cost confidential counseling sessions per issue.
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Retirement Support — Retirement benefits include a 401(k) with a dollar-for-dollar match up to 5% after meeting service and hours requirements. Ownership programs are also offered through an employee stock purchase plan with a stated purchase discount.
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Pay Growth & Progression — A companywide minimum wage floor establishes a baseline that is framed as a positive starting point in some roles and markets. Unionized or high-cost areas are described as having clearer wage scales and step-ups that can materially lift pay over time.
CVS Health Insights
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
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