Senior Manager of Talent Effectiveness

Senior Manager will lead the design and execution of strategies across Total Rewards, Talent Development, and Talent Management to drive employee performance, leadership development, and long-term workforce capability. 

This role is both strategic and hands-on, shaping frameworks that align talent programs to business needs while ensuring employees are rewarded, developed, and retained effectively. The successful candidate will partner closely with the Senior Management Team and HR Business Partners to build a high-performing and future-ready workforce.

Responsibilities: 

Total Rewards

• Lead the development and management of competitive total rewards strategies to attract and retain top talent while ensuring compliance with regulatory requirements
• Plan and execute annual compensation cycles, including annual increment exercises, Short Term Incentive (STI) modelling and payout administration, and Long Term Incentive (LTI) allocation. 
• Oversee job evaluation, salary benchmarking, and pay structure design.
• Develop recognition programs that reinforce desired behaviors and culture.

Talent Development

• Design and implement organisation-wide learning and development strategies and competency frameworks to strengthen leadership and functional capabilities.
• Drive leadership development frameworks to support future business growth.
• Measure learning effectiveness and ensure alignment to ZALORA’s organizational priorities.
• Lead the design, rollout, and analysis of employee engagement surveys and pulse surveys to measure sentiment, track progress, and identify focus areas for improvement.
• Partner with the Senior Management Team to translate survey insights into actionable plans that strengthen engagement and organizational culture.

Performance Management

• Lead the design and implementation of 360 feedback and performance appraisal exercises, including planning, communication, calibration, and system management.
• Provide guidance and training to managers on giving effective feedback, goal setting, and development planning.
• Partner with the Senior Management Team to ensure performance reviews are objective and consistent, and use data and insights from performance reviews to make decisions on promotions, succession planning, salary adjustments, and development needs.
• Continuously refine performance management practices to promote a culture of continuous feedback and high performance.

Talent Management

• Oversee annual succession planning and key talent programs. 
• Partner Talent Acquisition to conduct talent mapping and maintain a pipeline for business-critical roles.
• Track key talent outcomes, engagement, and retention, and provide recommendations on intervention measures if needed
• Coordinate with Global Fashion Group to shape and implement group-wide Diversity, Inclusion, and Belonging (DIB) initiatives.

Strategic Leadership & Collaboration

• Partner with HRBPs and business leaders to integrate talent strategies into workforce planning and organizational design.
• Act as a trusted advisor to the leadership team on reward, development, and talent interventions.
• Lead, coach, and develop a team of specialists across rewards, learning, and talent management.

Qualifications

• Bachelor’s degree in Human Resources, Psychology, Statistics or related field
• 10+ years of progressive HR experience, with deep expertise in Total Rewards and at least one of the following: Talent Development, Talent Management.
• Proven track record of designing and implementing regional total rewards programs and/or talent frameworks across multiple countries
• Excellent analytical and problem-solving skills; strong business and financial acumen.
• Advanced proficiency in Excel or Google Sheets (e.g., pivot tables, VLOOKUP, etc.).
• Demonstrated ability to conduct in-depth data analysis and financial modelling to support compensation, performance, and workforce planning decisions.
• Strategic thinker with strong influencing and communication skills.

What We Offer

• Strategic Impact: Lead critical HR pillars that directly shape workforce performance and business outcomes.
• Leadership Role: Build and guide a team of specialists across compensation & benefits and learning & talent development.
• Visibility & Influence: Collaborate closely with the Senior Management Team and senior people leaders across the organisation.
• Innovation & Growth: Opportunity to design and deliver forward-looking total rewards and talent programs. 
• Work-Life Balance: Hybrid working model with 4 days in the office and 1 day working from home.

The ZALORA Story

ZALORA is Asia’s Online Fashion Destination. Founded in 2012, the company has a presence in Singapore, Indonesia, Malaysia, the Philippines, Hong Kong and. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets. ZALORA offers an extensive collection of top international and local brands and products across apparel, shoes, accessories, and beauty categories for men and women. Offering up to 30-day free returns, speedy deliveries as fast as 3 hours, free delivery over a certain spend, and multiple payment methods including cash-on-delivery, ZALORA is the online shopping destination with endless fashion possibilities.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.