You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world. As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility.
Position Purpose:
The Senior Manager of DEX (Digital Employee Experience) Systems Engineering is responsible for leading a high-performing Agile team focused on optimizing and maintaining the organization’s Digital Employee Experience solutions, with a primary emphasis on Nexthink. The Senior Manager is also accountable for managing incident escalations and resolving solution outages to minimize business disruption and maximize productivity.
- Oversee the Administration of Nexthink and its various capabilities as a cloud service for User Experience monitoring, reporting, alerting and management
- Provides support and guidance in troubleshooting critical risks related to hardware/software problems and drives continuous improvement of products and processes
- Oversee occasional after-hours support response to critical issues and outages
- Develops understanding of Centene technical domains and demonstrates thought leadership in DEX emerging areas
- Develop and implement a DEX Strategy that drives continuous improvements of the end user compute experience
- Develops and shares regular reporting on status updates to senior and executive leadership
- Collaborates with external parties for IT procurement and vendor related IT issues
- Works with internal stakeholders (product team, senior management, etc.) which contributes to technical strategy and recommends industry best practices
- Manages the hiring and training of new and existing staff, conducts performance reviews, provides leadership, technical guidance, and coaching to systems engineers
- Shares knowledge and develops staff to strengthen understanding of system engineering, business issues, and best practices
- Maintains and shares SLA and metrics for services provided
- Performs other duties as assigned
- Complies with all policies and standards
Education/Experience:
Requires a Bachelor's degree and 6+ years of related experience, including prior management experience.
Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.
Technical Skills:
- Certifications in Agile (e.g., Scrum Master, Product Owner) or IT Service Management (e.g., ITIL).
- Experience with additional End User Technology solutions (e.g., Microsoft Endpoint Manager, ServiceNow, Cloud Computing, Group Policy, InTune, etc).
- Proven track record of driving DEX improvements and measurable business outcomes.
- Strong analytical skills with experience using data to guide decision-making.
Soft Skills:
- Ability to lead/manage others
- Collaboration and team building skills
- Effectively coaches and delivers constructive feedback
- Instills commitment to organizational goals
- Ability to communicate and make recommendations to upper management
- Effective conflict management skills
- Develops and delivers effective presentations
- Demonstrated negotiation skills
Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act
Top Skills
What We Do
Centene provides healthcare solutions to individuals across the United States with more than 23 million members nationwide.
