- Lead a robust Voice of Customer and Partner (VoC) system, integrating feedback from buyers, suppliers, field teams, and partners
- Incorporate supplier-side dynamics, including engagement drivers and quality of buyer leads, into product and strategy decisions
- Define forward-looking product strategy and roadmap direction across product portfolio
- Identify market trends, competitive dynamics, and whitespace opportunities to inform “what’s next”
- Ensure product direction reflects both buyer and supplier value creation
- Structure ambiguous opportunities into clear, prioritized problem statements
- Develop compelling, differentiated value propositions in partnership with GTM, aligned to enterprise strategy
- Translate insights into clear product direction and high-level requirements (what must exist vs. detailed specs)
- Recommend prioritization and trade-offs based on business impact, feasibility, and time to market
- Partner with Product, Technology, Risk, and Pricing teams to influence roadmap decisions
- Define initial sales plays, target segments, and account strategies
- Ensure product positioning is clear, relevant, and actionable for commercialization
- Diagnose performance across the full funnel—from pipeline through activation and early transaction volume
- Identify whether gaps stem from product design, value proposition, supplier engagement, or execution
- Refine strategy and product direction based on real market feedback and performance signals
Minimum Qualifications:
- Strong background in strategy, management consulting, or product strategy
- Demonstrated ability to structure ambiguous problems and develop actionable strategies
- Experience translating insights into product direction and go-to-market approaches
- Strong analytical and communication skills with ability to influence senior stakeholders
- Bachelor's degree or equivalent work experience
Preferred Qualifications:
- Experience in B2B payments, fintech, or procure-to-pay ecosystems preferred
MBA
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- Strong background in strategy, management consulting, or product strategy
- Demonstrated ability to structure ambiguous problems and develop actionable strategies
- Experience translating insights into product direction and go-to-market approaches
- Strong analytical and communication skills with ability to influence senior stakeholders
- Bachelor's degree or equivalent work experience
- Experience in B2B payments, fintech, or procure-to-pay ecosystems
- MBA
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
