The Role
Design and implement the operating model for International Communications & Patient Advocacy. Lead governance, planning, prioritization, process simplification, and adoption of data- and AI-enabled automation. Build performance frameworks and dashboards, manage budgets and headcount, lead vendor strategy, and deliver transformation initiatives across global and country teams.
Summary Generated by Built In
Salary Range:
£65,590.00 - £121,810.00Job Description Summary
Senior Manager, Strategy & Operations#LI-Hybrid
Primary Location: London, UK
Relocation Support: This role is based in London, UK. Novartis is unable to offer relocation support: please only apply if accessible.
You will play a critical role in shaping the operating model for International Communications & Patient Advocacy. As Senior Manager, Strategy & Operations, you will translate strategic priorities into scalable, performance-driven ways of working—embedding clear governance, planning discipline, and data- and AI-enabled solutions to drive alignment, simplification, execution excellence, and measurable impact across global and country teams.
Job Description
Key Responsibilities- Design ,implement & continuously improve the International Comms & Patient Advocacy l operating model, ensuring clear governance, decision rights, and scalable ways of working
- Lead planning, objective-setting, and prioritization to align resources with strategic business goals
- Simplify and redesign processes to reduce complexity, duplication, and inefficiencies across the function
- Apply data, automation, and artificial intelligence to improve workflows, decision-making, and execution speed
- Define and embed performance frameworks, including key performance indicators and dashboards to track impact
- Drive financial discipline, managing budgets, headcount, and resource allocation in line with priorities
- Lead vendor strategy and partnerships to optimize value, reduce duplication, and align spend with strategic outcomes
- Deliver transformation initiatives, embedding new ways of working and driving sustained adoption across teams
- Bachelor’s degree or equivalent qualification required
- Extensive experience in strategy and operations, transformation, or management consulting within global organisations
- Proven ability to design and implement operating models, governance structures, and scalable processes
- Experience translating strategic priorities into clear objectives, success measures, and execution plans
- Strong financial and resource management experience, including budget oversight and headcount planning
- Demonstrated ability to lead change initiatives and drive adoption across complex, matrixed environments
- Experience improving processes using data, automation, or artificial intelligence to drive efficiency and decision making
- Strong analytical mindset with the ability to challenge complexity and drive simplification in ways of working
Commitment to Diversity and Inclusion
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Skills Desired
Collaboration, Communication Medium, Corporate Communication, Curious Mindset, Employee Engagement, Internal Communications (Ic), Marketing, Media Relations, Multimedia, Photography, Social Media, Strategic Communications, W3Skills Required
- Bachelor's degree or equivalent qualification
- Extensive experience in strategy and operations, transformation, or management consulting within global organisations
- Proven ability to design and implement operating models, governance structures, and scalable processes
- Experience translating strategic priorities into clear objectives, success measures, and execution plans
- Strong financial and resource management experience, including budget oversight and headcount planning
- Demonstrated ability to lead change initiatives and drive adoption across complex, matrixed environments
- Experience improving processes using data, automation, or artificial intelligence to drive efficiency and decision making
- Strong analytical mindset with ability to simplify complexity and drive measurable impact
Novartis Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Novartis and has not been reviewed or approved by Novartis.
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Healthcare Strength — Pay and benefits are described as a strong overall package, supported by medical, dental, and vision insurance alongside FSAs/HSAs and disability and life coverage. Mental-health support is reinforced through an employee assistance program with psychological support and a network of mental health first aiders.
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Retirement Support — Retirement support is positioned as a standout element, with an automatic company contribution plus dollar-for-dollar matching in the 401(k). Additional retirement funding is described through an age-based defined contribution program and access to an employee share purchase plan discount.
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Parental & Family Support — Family-related benefits are framed as robust, including a global minimum of paid parental leave for new parents following birth or adoption. Added supports include domestic partner coverage, dependent-care resources, and benefits such as adoption assistance and child/elder care options.
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The Company
What We Do
Novartis is an innovative medicines company. Every day, working to reimagine medicine to improve and extend people’s lives so that patients, healthcare professionals and societies are empowered in the face of serious disease. Our medicines reach more than 250 million people worldwide.
