The Role
Own business strategy and growth for KwikEngage by managing P&L performance, identifying growth opportunities, prioritizing strategic initiatives, and driving cross-functional execution. Build business reviews, dashboards, decision memos, and leadership updates while supporting pricing, retention, expansion, and margin-improvement decisions. Partner closely with the Business Head and functional teams to ensure initiatives are delivered and translated into measurable outcomes.
Summary Generated by Built In
About GoKwik
Why This Role Matters
What You'll Own
Who You Are
Why GoKwik
GoKwik is a growth operating system for D2C and eCommerce brands, helping merchants drive higher conversions, improve customer experiences and accelerate business growth. With a strong presence across India, the UK, Europe and the US, GoKwik works with 15,000+ merchants and processes over $2 billion in annual GMV.
Why This Role Matters
We are looking for a Senior Manager – Strategy & Growth to work closely with the Business Head of KwikEngage and drive the overall business agenda. This is a high-ownership role that combines business strategy, financial analysis and cross-functional execution.
You will be responsible for understanding business performance, identifying the biggest growth opportunities, translating them into actionable priorities and ensuring execution across teams. You will act as a strategic partner to the Business Head, helping drive key business decisions while ensuring that critical initiatives move forward without constant leadership intervention.
This role is ideal for someone who can go beyond analysing business problems and take ownership of driving solutions through execution.
What You'll Own
1. Business Performance & P&L Management
- Closely track the KwikEngage P&L, including revenue, contribution margins, channel costs and overall business performance.
- Monitor merchant acquisition, movement, retention and churn trends to identify business opportunities and potential risks.
- Analyse business metrics regularly, identify performance gaps and proactively highlight areas requiring intervention.
- Build a strong understanding of the key drivers impacting business growth and profitability.
2. Strategy & Growth Initiatives
- Identify and prioritise 3–5 high-impact business initiatives every quarter based on business performance and growth opportunities.
- Translate business priorities into structured action plans with clear ownership, measurable outcomes and timelines.
- Drive strategic initiatives around revenue growth, contribution margin improvement, pricing, customer retention and business expansion.
- Evaluate new business opportunities, product bets and competitive developments to support strategic decision-making.
3. Cross-functional Execution
- Drive execution of key initiatives across Product, Sales, Customer Success, Finance and Marketing teams.
- Work with functional stakeholders to establish accountability, track progress and resolve execution bottlenecks.
- Ensure key business priorities are delivered within agreed timelines and translate into measurable business outcomes.
- Take ownership of follow-ups and closure of critical action items without requiring constant intervention from the Business Head.
4. Business Reviews & Operating Rhythm
- Own the weekly business review cadence, ensuring business performance, priorities and execution progress are consistently tracked.
- Build dashboards and performance trackers to monitor key business metrics and strategic initiatives.
- Identify deviations from business plans and work with relevant stakeholders to drive corrective actions.
- Establish structured review mechanisms to improve visibility, accountability and execution across teams.
5. Business Analysis & Decision Support
- Conduct detailed business analysis to identify trends, opportunities, risks and areas of improvement.
- Prepare structured business recommendations, decision memos and presentations for the Business Head and leadership.
- Evaluate different business scenarios and provide data-backed recommendations on strategic decisions.
- Support leadership discussions around pricing changes, new product opportunities, competitive responses and business expansion.
6. Special Projects & Strategic Priorities
- Lead high-impact strategic projects that may not fall within the ownership of any single function.
- Drive initiatives related to business transformation, operational efficiency and revenue or margin improvement.
- Support the development of leadership and board-level business narratives, strategic updates and business reviews.
- Take ownership of emerging business priorities and drive them from problem identification to successful execution.
Who You Are
- 3–5 years of overall professional experience, with at least 1–2 years in a Chief of Staff, Founder's Office or Business Head's Office role.
- Experience working closely with a senior business leader who owns a P&L or business function.
- Ability to break down complex business problems, identify opportunities and translate insights into actionable business priorities.
- Proven experience driving cross-functional initiatives and getting things done through teams that do not directly report to you.
- Strong understanding of P&L, revenue drivers, contribution margins and business performance metrics.
- Comfortable working with data and independently extracting insights using SQL, Metabase or similar BI tools.
- Strong written and verbal communication skills, with the ability to create crisp business presentations, decision memos and leadership updates.
- Ability to take end-to-end responsibility for initiatives, manage multiple priorities and drive outcomes in a fast-paced environment.
Why GoKwik
At GoKwik, you will get the opportunity to work closely with business leadership and influence the growth trajectory of a rapidly scaling business. This role offers end-to-end exposure to business strategy, financial performance, product, sales and operations, giving you the opportunity to work on decisions that directly impact business outcomes. If you enjoy solving complex problems, taking ownership and turning ideas into measurable results, this is an opportunity to build towards larger business leadership and P&L responsibilities.
Skills Required
- 3–5 years of overall professional experience
- 1–2 years of experience in a Chief of Staff, Founder’s Office, or Business Head’s Office role
- Experience working closely with a senior business leader who owns a P&L or business function
- Ability to break down complex business problems and translate insights into actionable priorities
- Proven experience driving cross-functional initiatives through teams without direct reporting authority
- Strong understanding of P&L, revenue drivers, contribution margins, and business performance metrics
- Ability to independently extract insights using SQL, Metabase, or similar business intelligence tools
- Strong written and verbal communication skills, including business presentations, decision memos, and leadership updates
- Ability to take end-to-end responsibility, manage multiple priorities, and drive outcomes in a fast-paced environment
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The Company
What We Do
GoKwik is a data & technology led enabler, building a full-stack solution suite for eCommerce and D2C brands to help them unlock business growth. Embarked on a mission to democratise the shopping experience, GoKwik enables eCommerce brands to deliver superlative customer experience across the shopping funnel thereby boosting conversion rates and revenue growth. It also solves for other critical pain points of the industry such as COD RTO (Return to Origin) and helps brands manage the RTO problem while offering COD as a payment channel. With its recent addition of a third product: KwikChat, GoKwik is solving for low ROIs on marketing campaigns through 30+ Whatsapp use cases such as abandoned cart recovery, click to whatsapp ad campaigns & headless checkout. 1 in 3 shoppers is already shopping on the GoKwik network that has helped 500+ brands scale their businesses with higher GMV realisation & profit margins. It is helmed by Chirag Taneja (Co-Founder and Chief Executive Officer), Vivek Bajpai (Co-Founder and Chief Technology Officer), and Ankush Talwar (Co-Founder and Chief Data Scientist). GoKwik is backed by investors such as Sequoia Capital, Matrix Partners India, RTP Global & Think Investments. GoKwik's team has deep knowledge in the space of eCommerce with people having previous experience in Flipkart, Razorpay, Swiggy, Myntra, Nykaa, and more.
